Assistant Store Manager -Salvation Army San Francisco Geary Store

Salvation Army Careers•San Francisco, CA

17h

About The Position

The Assistant Manager partners with the Store Manager in the day-to-day operation of a Salvation Army retail store. The role helps provide customers with a strong selection, exceptional service, and well-organized stores, while meeting sales and income budget expectations and managing expenses to support profitability. The Assistant Manager also helps create a positive, mentoring environment for Beneficiaries participating in the ARC rehabilitation program and supports effective Work Therapy Assignments in partnership with program staff. The Assistant Manager assumes responsibility for store operations when the Store Manager is absent, including personnel, cash handling, scheduling, employee records, customer and donor service, inventory, security, and safety. The role supports hiring, training, coaching, performance management, back-room processing, and compliance with ARC procedures and applicable regulations. The position may involve transfer or relocation to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least 2 years of previous retail management or supervisory experience; thrift retail experience is preferred.
Basic understanding of office applications, including Microsoft Word, Excel, and Outlook.
Valid driver's license; ability to pass a motor vehicle record report; proof of insurance; and access to a motor vehicle.
Pass a background check, including criminal history and sex offender registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, drawers, clothing and merchandise carts, rolling racks, fixtures, furniture dollies, platform trucks, hand trucks, and other carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.

Nice To Haves

Previous thrift retail management or supervisory experience.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, personnel matters, and cash handling when the Store Manager is absent.
Assist the Store Manager in monitoring and analyzing key performance indicators to improve sales and profitability in line with budgets and goals.
When the Store Manager is absent, schedule store employees to ensure coverage in the store and donation center; coordinate morning and shift-change team meetings; and review and maintain accurate payroll records, including time and attendance edits.
Assist with hiring, training, directing, developing, and coaching store employees.
Communicate personnel issues and performance results to the Store Manager; as needed, coordinate disciplinary warnings, conference reports, employee evaluations, and key performance results with the Store Manager, HR Generalist, and District Sales Manager.
Promote customer and donor satisfaction through excellent service and community relations, and develop strategies to improve the customer experience.
Support the Store Manager in ensuring back-room processors and warehouse associates work effectively and meet daily processing goals.
Supervise and support program Beneficiaries and complete conduct reporting when Work Therapy Assignments are in place.
Protect and secure store currency, inventory, and property, including safe funds, bank deposits, products, equipment, and the building.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Establish and maintain safety measures consistent with ARC policy and government regulations, and report safety issues and incidents immediately.
Assist the Store Manager with conducting and recording mandatory weekly store meetings; attend monthly ARC safety meetings when the Store Manager is absent.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
Be available for transfer or relocation to other stores based on business needs.