Assistant Store Manager -Salvation Army San Francisco Main Store

Salvation Army Careers•San Francisco, CA

23h

About The Position

The Assistant Manager supports the Store Manager in the day-to-day operation of a Salvation Army retail store. The role helps provide customers with a strong selection, exceptional service, and a well-organized store, while meeting sales and income budgets and managing expenses to maximize profitability. It also supports a positive, mentoring environment for Beneficiaries participating in the ARC rehabilitation program and helps implement effective Work Therapy Assignments. The Assistant Manager may assume responsibility for store operations when the Store Manager is absent, including staffing, cash handling, inventory, payroll records, safety, and building security. The role works with store employees, donors, customers, program staff, and Salvation Army leadership to support store performance and service goals. The position may require transfer or relocation to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least 2 years of previous retail management or supervisory experience; thrift experience preferred.
Basic understanding of office applications, including Microsoft Word, Excel, and Outlook.
Valid driver’s license; ability to pass an MVR report; proof of insurance; and access to a motor vehicle.
Ability to pass a background check, including criminal history and sex offender registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, drawers, carts, clothing racks, fixtures, furniture dollies, platform trucks, hand trucks, and other carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.

Nice To Haves

Previous thrift retail management or supervisory experience.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager is absent.
Assist the Store Manager in monitoring and analyzing performance indicators to drive sales and profitability against budgets and established goals.
When the Store Manager is absent, schedule store employees to ensure appropriate coverage in the store and donation center, coordinate team meetings, and review and maintain accurate payroll records, including time and attendance edits.
Assist with hiring, training, directing, developing, and coaching store employees.
Communicate personnel issues and performance results to the Store Manager; coordinate disciplinary warnings, conference reports, employee evaluations, and performance results as needed.
Promote customer and donor satisfaction through excellent service, maintain community relations, and develop strategies to improve the customer experience.
Support the Store Manager in ensuring back-room processors and warehouse associates work effectively and meet daily processing goals.
Supervise, support, and report on the conduct of program Beneficiaries when Work Therapy Assignments are in place.
Protect and secure store currency, inventory, and property, including safe funds, bank deposits, products, equipment, and the building.
Secure the building outside operating hours by arming the alarm system and following alert protocols.
Establish and maintain safety measures consistent with ARC policy and government regulations, and immediately report safety issues and incidents.
Assist the Store Manager with conducting and recording mandatory weekly store meetings and attend monthly ARC safety meetings in the Store Manager’s absence.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
Be available for transfer or relocation to other stores based on business needs.