Assistant Store Manager | Westfield UTC
About The Position
Bad Birdie is hiring a hands-on Assistant Store Manager to help lead its flagship store at Westfield UTC in San Diego. The Assistant Store Manager is the Store Manager’s second-in-command, partnering with them while owning day-to-day shift execution and delegated priorities. The role drives sales, coaches associates, leads assigned shifts, and keeps daily store operations running smoothly, with a focus on energetic, high-touch customer service and clear communication. The position is full-time and on-site, with a flexible retail schedule that includes evenings, weekends, and holidays. It is hourly and nonexempt, and reports to the Store Manager. Success includes confidently running assigned opening and closing shifts, coaching associates, contributing to store sales goals, maintaining inventory and visual standards, and completing delegated responsibilities with reliable follow-through.
Requirements
- Experience in a retail or customer-facing business, including demonstrated responsibility for leading shifts or coaching teammates.
- Evidence of active selling, building customer relationships, and contributing to team sales results.
- Clear communication, sound judgment, and confidence addressing routine customer and team situations.
- Reliable follow-through and strong organization in a fast-paced environment.
- Availability for an in-store schedule that includes evenings, weekends, and holidays.
- Ability to perform essential floor and stockroom duties with or without reasonable accommodation, including extended standing and walking and handling merchandise.
Nice To Haves
- Experience as an Assistant Store Manager, retail supervisor, or keyholder.
- Background in apparel, premium retail, sporting goods, or hospitality-led selling.
- Experience using retail sales metrics, POS systems, inventory processes, and visual merchandising standards.
- Interest in golf, golf culture, or Bad Birdie’s brand.
Responsibilities
- Lead from the sales floor by greeting, engaging, styling, and educating customers through genuine, high-touch service.
- Model proactive selling and coach associates to contribute to store sales goals and improve conversion, units per transaction (UPT), and average order value (AOV).
- Handle routine customer concerns using good judgment and escalate sensitive or out-of-policy issues appropriately.
- Lead assigned shifts, set priorities, direct floor coverage, and support smooth handoffs.
- Coach associates in the moment on product knowledge, sales behaviors, customer service, and accountability.
- Support onboarding and training, and share specific performance observations with the Store Manager.
- Execute opening and closing procedures, cash-handling controls, shipment processing, cycle counts, replenishment, and daily store readiness.
- Maintain merchandising, cleanliness, stockroom organization, and brand presentation standards.
- Own inventory accuracy and discrepancies, warehouse returns, outbound shipping, and timely follow-through on operational issues.
- Carry out the Store Manager’s priorities while independently managing delegated responsibilities.
- Coordinate with HQ on inventory, returns, shipping, and other store needs; keep the Store Manager informed about sales, staffing, customer issues, and operational priorities.
- Contribute practical ideas to improve team execution and the customer experience while maintaining focus on fundamentals.
Benefits
- Medical, dental, and vision coverage and 401(k) benefits for eligible employees, subject to plan terms.
- Paid sick leave in accordance with California and San Diego law; other time-off benefits follow applicable company policy.
- Heavily discounted Bad Birdie apparel.
- Opportunity to grow with a bold, fast-moving brand.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
