Assistant Showroom Manager - Collection at UTC

Purple•San Diego, CA

About The Position

Purple is seeking a friendly, communicative, and customer service-oriented Assistant Showroom Manager to help oversee daily operations at its store location. The role supports management of the retail team, customer interactions, and the store’s overall success and profitability. Compensation is $28.00 per hour, plus eligibility for monthly commissions on qualifying mattress sales under the applicable commission agreement. This full-time position is expected to work approximately 30–40 hours per week, with actual hours varying based on business needs. The Assistant Showroom Manager helps oversee retail operations and staff, supports recruitment, training, and supervision, and works to meet sales targets and provide excellent customer service. The role also involves maintaining merchandise and inventory, handling transactions and returns, addressing customer and staff concerns, supporting promotional displays, and following store procedures and safety regulations. The role may involve prolonged standing, moving around the store, handling objects up to 50 pounds (80+ pounds in outlet or Hub locations), and, depending on the position, operating machinery, power tools, motor vehicles, or heavy equipment. Occasional duties or conditions may involve ladders or stairs, outdoor elements, temperature extremes, noisy environments, or hazardous conditions. Reasonable accommodations may be made for employees with disabilities.

Requirements

Excellent interpersonal communication capabilities.
Customer-service-oriented attitude.
Ability to stay organized and manage time effectively.
Strengths in leadership, management, team building, and problem solving.
Ability to thrive in a fast-paced and sometimes high-pressure environment.
Understanding of basic business management functions.
Enthusiasm and a positive attitude.
At least a high school diploma.
At least 3 years of experience working in a retail environment, ideally in a supervisory role.
Demonstrated effective communication and management competencies.
Willingness to learn and tackle new challenges.
Ability to meet the physical demands described, including prolonged standing and moving around, and handling objects up to 50 pounds; outlet or Hub locations require handling 80+ pounds.

Nice To Haves

Bachelor’s degree preferred.
Expert knowledge of Purple’s 5 Steps.
Exceptional communication and interpersonal abilities.
Excellent problem-solving abilities.

Responsibilities

Assist in overseeing day-to-day retail operations and staff.
Help the Store Manager recruit, train, and supervise sales and operations staff.
Motivate staff to meet sales targets and maintain strong personal sales.
Oversee stock levels and assist with product inventory procedures.
Address customer complaints and issues professionally.
Handle staff conflicts, complaints, and problems.
Prepare promotional materials and in-store displays.
Ensure compliance with health and safety regulations.
Greet customers and assess their needs and wants; answer their questions and concerns.
Check customer purchase orders.
Recommend products by understanding Purple products and the company’s history.
Ensure merchandise is in stock and displayed presentably.
Use the point-of-sale system to conduct purchase transactions and process merchandise returns.
Cross-sell and upsell products, and communicate in-store promotions and special offers.
Build lasting customer relationships and collaborate with coworkers to ensure customer satisfaction.
Follow opening and closing procedures.
Find innovative ways to improve sales and boost revenue.

Benefits

Comprehensive health and wellness benefits.
401(k) match.
Paid time off.
Childbirth and parental leave.
Sick and wellness time.
Holiday pay.
Sabbatical.
Employee discount.
Give Back Day.
Complimentary mattress.
Monthly commissions on qualifying mattress sales, subject to commission agreement terms and conditions.