Operations Manager

Ross Dress For Less•Westgate, NY

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager and follows company policies related to customers, associates, and merchandising. The role involves learning all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are consistently met. The position supports store performance, scheduling, payroll administration, recruiting and developing associates, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. It directly supervises all non-exempt associates and may accept special assignments from leadership.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain high-quality customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Certain assignments may require other qualifications and skills.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist with analysis of store reports, evaluate controllable expenses and overall store performance, and communicate variances from company standards to the Store Manager.
Ensure associate schedules meet business objectives and comply with scheduling requirements.
Ensure compliance with state, local, and federal regulations.
Ensure associate cleaning tasks throughout the store, including restrooms, are scheduled and completed.
Administer payroll, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist in recruiting, hiring, training, and developing non-exempt associates.
Ensure compliance with Ross personnel policies and procedures, and communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan while adjusting to current business trends.
Promote safe behavior, ensure associates understand emergency procedures, follow company safety policies, and assist with monthly safety meetings.
Treat customers, associates, and leaders with respect and demonstrate courtesy, friendliness, and professionalism.
Recognize associates through company programs and execute customer service and merchandise presentation programs through training and supervision.
Supervise and coach retail associates in providing service at registers, the Customer Service desk, fitting rooms, and sales floor.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store environment.
Maintain housekeeping standards with contracted maintenance personnel and associates.
Ensure recovery, sizing, markdowns, merchandise organization, and presentation meet company standards and merchandising guidelines.
Manage merchandise processing to the sales floor within the expected company timeframe.
Train associates on loss prevention awareness and store shortage goals.
Safeguard confidential information, cash, credit card information, and merchandise; comply with the Loss Prevention Awareness Program.
Maintain a strong customer-service presence and heightened loss prevention awareness through customer and associate engagement.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy, and ensure the Public View Monitor system is maintained properly.
Directly supervise all non-exempt associates.