Assistant Store Manager (Self Storage)
About The Position
The Assistant Store Manager supports the Store Manager, Area Manager, and District Manager in achieving store goals. The role collaborates with the team to improve sales and customer acquisition, manage vendor relationships, and carry out departmental projects and initiatives. It helps maintain brand expectations by monitoring sales and occupancy statistics, supporting positive customer experiences, maintaining cleanliness, and assisting with facility operations. The Assistant Store Manager supports sales, customer rentals, warranties, moving supplies, and positive customer reviews; helps customers complete rental transactions; follows up with prospective customers about move-in dates and unit readiness; and assists with past-due accounts and lien or auction paperwork. The role also participates in daily property inspections, security and cleanliness activities, stocking, light maintenance, gardening, and property upkeep. Occasional travel to nearby locations for scheduled shifts may be required. Scheduling is co-developed with the team, and weekend and holiday availability is needed as the facility and team schedules require.
Requirements
- At least one year of experience in storage, retail, or hospitality.
- Strong verbal and written English communication skills.
- Customer-service mindset.
- Proficiency in Microsoft Word and Excel.
- Ability to resolve conflicts and address and resolve issues quickly.
- Willingness to travel occasionally to another location for scheduled shifts.
- Ability to operate roll-up storage-unit doors.
- Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
- Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, and roll-up doors, and to reach overhead.
- Ability to operate a desktop or laptop computer and access and produce information from a computer.
- Ability to lift or carry up to 50 pounds.
- Must adhere to company policies and procedures and maintain confidentiality of communications and customer information.
- Must maintain a professional, courteous, cooperative, respectful, and positive manner.
- Must demonstrate dependability, punctuality, and appropriate use of break periods.
Responsibilities
- Support the team in surpassing sales targets by promoting unit rentals, warranties, and moving supplies, and encouraging positive customer reviews.
- Guide new customers through the rental process and help ensure smooth, efficient transactions.
- Contact prospective clients to confirm moving dates and ensure storage units are ready and secure.
- Help manage past-due tenant accounts and process paperwork for the lien and auction process.
- Provide exceptional customer service and address customer needs effectively.
- Conduct daily property inspections with the team to maintain security, cleanliness, and proper upkeep.
- Check locks, clean units, stock supplies, and perform light maintenance tasks.
- Perform light gardening and use power tools for general maintenance of the property and grounds.
- Use cleaning and property-maintenance chemicals to support cleanliness and the appearance of the property.
- Communicate updates, results, and recommendations clearly to the Store Manager and Leadership Team.
- Occasionally travel to nearby locations to assist with scheduled shifts.
- Remain available for weekend and holiday work as needed based on facility hours and team schedules.
- Support the Store Manager and act as backup in their absence.
- Identify potential maintenance, safety, and fire issues.
Benefits
- A five-day workweek with a schedule co-developed with the team.
- Growth opportunities throughout the United States.
- Competitive starting pay and monthly bonus opportunity.
- Paid time off and company holidays.
- 401(k) with matching.
- Medical, dental, and vision benefits.
- 50% discount on a 10x15 storage unit.
- $1,500 retention bonus paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
