Assistant Store Manager (Self Storage)
About The Position
The Assistant Store Manager supports the Store Manager, Area Manager, and District Manager in achieving store goals. The role works with the team to improve sales and customer acquisition, manage vendor relationships, carry out departmental projects and initiatives, and maintain the store’s alignment with brand expectations. This includes supporting sales and occupancy monitoring, positive customer experiences, cleanliness, and facility operations. The role provides backup for the Store Manager when needed. The position includes customer service and sales support, assisting with rental transactions and tenant accounts, and participating in daily property inspections and light maintenance. It may require travel to nearby locations for scheduled shifts and availability for weekend and holiday work as needed. Team members co-develop schedules, with the stated work-life balance allowing work five days per week. The job involves physical activity, including lifting or carrying up to 50 pounds, and use of computers, tools, and maintenance supplies.
Requirements
- At least one year of experience in storage, retail, or hospitality.
- Strong verbal and written communication skills in English.
- Customer service mindset.
- Proficiency in Microsoft Word and Excel.
- Ability to identify potential maintenance, safety, and fire issues.
- Ability and willingness to operate roll-up storage-unit doors.
- Ability and willingness to travel occasionally to another location for scheduled shifts.
- Skill in resolving conflicts and addressing and resolving issues quickly.
- Ability to perform essential duties with or without reasonable accommodation.
- Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
- Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, and roll-up doors, and to reach overhead.
- Ability to operate a desktop or laptop computer and access and produce information from a computer.
- Ability to lift or carry up to 50 pounds.
- Dependability and punctuality, and adherence to workplace policies and professional conduct expectations.
Responsibilities
- Support the team in exceeding sales targets by promoting unit rentals, warranties, and moving supplies, and encouraging positive customer reviews.
- Guide new customers through the rental process and help ensure transactions are smooth and efficient.
- Contact potential clients to confirm moving dates and ensure their storage units are ready and secure.
- Help manage past-due tenant accounts and process paperwork for the lien and auction process.
- Provide exceptional customer service and address customer needs effectively.
- Conduct daily property inspections with the team, checking security, cleanliness, and upkeep; check locks, clean units, stock supplies, and perform light maintenance.
- Perform light gardening work and use power tools for general maintenance of the property and grounds.
- Use cleaning and property-maintenance chemicals to maintain cleanliness and appearance.
- Communicate updates, results, and recommendations to the Store Manager and Leadership Team.
- Provide consistent support to the Store Manager and act as backup in their absence.
- Travel occasionally to nearby locations to assist with scheduled shifts.
- Maintain flexibility for weekend and holiday work as needed based on facility hours and team schedules.
- Follow company policies and procedures, protect confidential communications and customer information, and maintain professional and dependable work habits.
- Carry out additional duties as assigned.
Benefits
- $1,500 retention bonus, paid in two installments after 720 and 1,440 employment hours; performance and attendance requirements apply.
- Work-life balance with a five-day workweek and a schedule co-developed with the team.
- Company culture with growth opportunities throughout the U.S.
- Competitive starting pay and monthly bonus opportunity.
- Paid time off and company holidays.
- 401(k) with company matching.
- Medical, dental, and vision benefits.
- 50% off a 10x15 storage unit.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
