Assistant Store Manager - Famous Footwear

Famous Footwear • Livonia, MI

20d

About The Position

The Assistant Store Manager helps provide an engaging shoe-store experience for the whole family and serves as the store leader when the Store Manager is absent. This people-leadership role supports the team in achieving sales and growth goals through coaching, training, development, and leading by example. The Assistant Store Manager promotes customer relationships, operational excellence, and a positive, inclusive team culture; stays informed about products and trends; and helps associates deliver a welcoming customer experience.

The role supports talent discovery and hiring in partnership with the Store Manager, oversees daily retail operations such as pricing, shipping processing, and inventory, and helps maintain staffing levels. The Assistant Store Manager takes accountability for sales goals, uses observations and insights to improve store results, develops internal talent, and helps ensure compliance with company policies and programs through training, inspection, and follow-up. Other responsibilities may be performed as needed to meet business needs.

Requirements

• High school diploma or GED.
• At least 1 year of sales experience; retail sales experience is preferred.
• Experience interviewing, hiring, and training people.
• Ability to lead, manage, motivate, and communicate positively with store associates at all levels.
• Ability to train, coach, and develop associates in customer experience and operational tasks.
• Ability to exercise independent judgment and discretion while partnering with the Store Sales Manager as needed.
• Strong problem-solving, analytical, decision-making, financial, and quantitative skills.
• Advanced working knowledge of general retail practices and procedures.
• Basic computer skills.
• Ability to work a flexible schedule that includes holidays, nights, weekends, and extended hours.
• Ability to regularly lift up to 40 pounds from floor level to above shoulder height using appropriate equipment and safety techniques.
• Ability to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Ability to remain mobile on the sales floor for extended periods.

Nice To Haves

• Retail sales experience.

Responsibilities

• Inspire associates to build customer relationships and deliver operational excellence through coaching on customer-connection selling behaviors.
• Network with external candidates and collaborate with the Store Manager to interview and hire associates.
• Support daily store operations, including pricing, shipping processing, inventory, and maintaining store standards.
• Support staffing levels in consideration of associate availability, peak days, and seasonal hiring needs.
• Work toward sales goals and partner with the Store Manager to apply insights and observations to improve results.
• Foster a positive, inclusive, and respectful team environment and support associate engagement, retention, and performance.
• Act as store leader in the Store Manager’s absence.
• Support compliance with company policies and programs through training, ongoing development, inspection, and follow-up.
• Assess team members’ strengths and development opportunities and help develop internal talent with the Store Manager.
• Perform other responsibilities as needed to meet business needs.

Benefits

• 30% associate discount across Caleres retail stores, including Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.
• Education assistance of up to $7,500 per year for full-time associates.
• Career development and learning opportunities, including opportunities to grow into corporate-office roles.
• Relaxed dress code and a supportive, hands-on small-team environment.
• Daily access to earned pay through Dayforce Wallet, without fees.
• Ability to transfer among more than 850 store locations.
• 24/7 access to employee assistance resources, including emotional support, work-life solutions, legal guidance, and financial resources.
• PTO, health, and retirement offerings for eligible full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED