Assistant Store Manager - Famous Footwear

Famous Footwear • AURORA, IL

12d • Onsite

About The Position

The Assistant Store Manager at Famous Footwear helps deliver a strong shoe-store experience through customer engagement, sales leadership, team development, and operational excellence. This role acts as the store leader when the Store Manager is absent and helps motivate associates to meet sales targets and growth goals. Through personal example, coaching, training, and development, the Assistant Store Manager supports a customer-focused, inclusive store culture and keeps the team informed about product trends and presentation.

The role supports recruiting and hiring, daily retail operations, inventory and shipping processes, store standards, and staffing levels. The Assistant Store Manager takes accountability for store goals and uses insights and observations with the Store Manager to improve results. They uphold company policies and programs through training, inspection, and follow-up, and help assess and develop internal talent. Other responsibilities may be performed as needed to meet business needs.

Requirements

• High school diploma or GED.
• At least 1 year of sales experience; retail sales preferred.
• Experience interviewing, hiring, and training people.
• Ability to lead, manage, motivate, and communicate positively with store associates at all levels.
• Ability to train, coach, and develop associates to deliver an engaging customer experience and execute operational tasks.
• Ability to exercise independent judgment and discretion in partnership with the Store Sales Manager as needed.
• Strong problem-solving, analytical, decision-making, financial, and quantitative skills.
• Advanced working knowledge of general retail practices and procedures.
• Basic computer skills.
• Ability to work a flexible schedule, including holidays, nights, weekends, and extended hours.
• Ability to regularly lift up to 40 pounds from floor level to above shoulder height using appropriate equipment and safety techniques.
• Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Ability to remain mobile on the sales floor for extended periods.

Nice To Haves

• Retail sales experience.
• Experience as a team leader.
• Experience mentoring and training associates on selling techniques and operational processes.

Responsibilities

• Inspire associates to deliver customer-focused service and operational excellence through coaching on customer connection and selling behaviors.
• Seek out and network with external talent, and collaborate with the Store Manager to interview and hire candidates.
• Handle retail operations such as pricing, shipping processing, and inventory while maintaining store standards and shoppable product presentation.
• Support staffing levels based on associate availability, peak days, and seasonal hiring needs.
• Take accountability for sales goals and contribute to store performance by applying insights and observations with the Store Manager.
• Foster an inclusive, respectful, positive, and supportive team environment.
• Act as store leader when the Store Manager is away and support compliance with company policies and programs through training, development, inspection, and follow-up.
• Assess team strengths and development opportunities and help develop internal talent in partnership with the Store Manager.
• Train, coach, and develop associates in customer experience, selling techniques, and operational tasks.
• Perform other responsibilities as needed to meet business needs.

Benefits

• 30% associate discount across Caleres retail stores, including Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.
• Education assistance of up to $7,500 per year for full-time associates.
• Career development and learning opportunities, including opportunities to grow careers at corporate offices.
• Relaxed dress code and a supportive, hands-on small-team environment.
• Daily access to earned pay through Dayforce Wallet without fees.
• Ability to transfer among more than 850 store locations.
• Employee assistance programs offering emotional support, work-life solutions, legal guidance, financial resources, and other support.
• PTO, health, and retirement benefits for eligible full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED