Assistant Store Manager - Johnny Was - Wheatley Plaza, NY

Johnny Was • Greenvale, NY

1d • Onsite

About The Position

Johnny Was is seeking an Assistant Store Manager to serve as a brand ambassador and business leader, delivering elevated experiences for clients and the internal team. The role supports the Store Manager in building and developing a high-performing sales team and ensuring exceptional service at every touchpoint. The Assistant Store Manager coaches and leads sales professionals, fosters accountability, collaboration, and client-centric excellence, and partners with the Store Manager to use business insights to inform strategy and performance.

The Assistant Store Manager helps drive store sales, staffing, team development, operational compliance, and client engagement. They lead by example on the sales floor, build lasting client relationships, use metrics and reporting tools to improve results and retention, and contribute to recruiting and developing a team capable of meeting service and sales goals.

Requirements

• At least 2 years of sales management experience in luxury retail or a related field.
• Ability to analyze selling reports, identify business trends, and respond quickly to business needs.
• Excellent communication skills and ability to lead a diverse team.
• Strong understanding of luxury fashion, trends, and visual merchandising.
• Ability to work retail hours, including days, nights, weekends, and special events.
• Ability to bend, stoop, and kneel.
• Ability to lift up to 50 lbs.

Nice To Haves

• Bachelor’s degree in a similar field is preferred but not required.

Responsibilities

• Meet and exceed the store sales plan.
• Assist the Store Manager with staffing and developing a high-performing team.
• Partner with the Store Manager and use available business tools and insights to drive sales results.
• Represent the brand in the local market or mall to build brand loyalty and business.
• Use retail systems and reporting tools.
• Maintain, support, and enforce company operations, standards, practices, and compliance; communicate pertinent information to the team.
• Model professionalism and establish clear performance expectations, fostering trust, integrity, and excellence.
• Coach, develop, and motivate the sales team through ongoing feedback and support, escalating performance concerns to the Store Manager.
• Lead by example through sales efforts and customer service on the sales floor.
• Monitor personal and store metrics and work toward performance goals.
• Model and enforce dress code compliance.
• Prioritize customer and employee experience over workload or tasking.
• Take initiative and demonstrate ownership and accountability for individual and team results.
• Recruit strong candidates and maintain and develop a team able to meet service and sales goals.
• Create an inviting atmosphere in which clients feel welcomed, engaged, and valued.
• Build long-term client relationships and loyalty.
• Use data, tools, and key metrics to drive business results, client retention, and long-term loyalty.
• Deliver personalized, positive in-store service; address client inquiries with a solution-oriented approach and handle transactions and returns efficiently.
• Play an active leadership role on the sales floor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed