Assistant Store Manager - University Plaza, Amherst, NY

DTLR, Inc. • Amherst, NY

2d • $19 - $21 • Onsite

About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations to support maximum sales and profitability. The role includes merchandising execution, expense and inventory management, team training and development, human resources support, operational compliance, and delivering outstanding customer service. The position may require work across multiple stores in the assigned district and a flexible schedule that includes days, nights, weekends, and holidays. The standard work week does not exceed 40 hours.

Requirements

• At least one year of retail management experience.
• Solid knowledge of business and excellent command of English for communicating with management, associates, and customers.
• Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
• Ability to think strategically, plan, and organize effectively.
• Professionalism in all situations.
• Proficient analytical ability to gather and summarize data, solve administrative problems, and prioritize work.
• Results-driven, with critical and creative thinking skills; project management, time management, analytical, and organizational skills.
• Ability to exercise discretion, confidentiality, and independent judgment with compassion and diplomacy.
• Ability to plan, organize, multitask, and prioritize effectively in response to changing demands from multiple sources.
• Ability to execute directives with precision and consistency.
• Working knowledge of Microsoft Office products.
• Willingness to work in multiple stores in the assigned district.
• Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
• Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
• Reliable transportation.
• Willingness to travel by car, plane, or train.

Responsibilities

• Support the overall quality and performance of retail store staff.
• Ensure compliance with company policies and procedures.
• Model effective leadership to gain commitment to store goals and training standards.
• Assist with recruiting, selecting, training, and developing store personnel.
• Assist the Store Manager with annual performance evaluations and provide feedback.
• Assist with expense management and develop strategies to support performance within budget.
• Help monitor and identify loss or inventory inconsistencies and support shrink goals at or below company plan.
• Monitor and control operational compliance, safety, and business standards.
• Support employee training in suggested selling and merchandising techniques.
• Uphold customer service standards and provide a friendly environment for customers.
• Assist with accurate and regular merchandise inventory counts.
• Perform other assigned duties.

Benefits

• Bonus opportunity if guidelines or criteria are met.
• Company 401(k) plan eligibility for all roles.
• Medical, dental, and vision benefits for full-time roles.
• Company-paid time off for full-time roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed