Sales Associate (Full-Time) - University Plaza, Amherst, NY

DTLR, Inc.•Amherst, NY

2d•$17 - $18

About The Position

The Full-Time Sales Associate assists the store management team with daily store operations, including customer service, sales, merchandising, and other duties assigned by management. Work is expected to be professional, courteous, reliable, and results-oriented. The associate helps customers identify and select suitable products, supports shipments and inventory presentation, follows company policies and loss-prevention procedures, and helps maintain a neat and orderly sales environment. A standard work week consists of a minimum of 35 hours and a maximum of 40 hours. The position may require work at multiple stores in the assigned district.

Requirements

Previous retail or customer-service work experience is preferred but not necessary.
High school diploma or equivalent is preferred.
Excellent command of English to communicate effectively with management, customers, and coworkers.
Demonstrated leadership and ability to work under minimum supervision, including taking charge of the store when necessary.
Open availability and flexibility to meet customer demand and business needs.
Basic fashion and style trend knowledge and an interest in working with customers in a retail setting.
Proven ability to build and work as part of a team, handle responsibility, and understand the needs of the street lifestyle customer.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation.

Nice To Haves

Previous work experience in retail or customer service.
High school diploma or equivalent.

Responsibilities

Build customer relationships by providing professional, courteous, attentive, honest, reliable, and responsive service.
Identify customer needs and provide knowledgeable product assistance.
Apply basic fashion and trend knowledge to recommend appropriate merchandise while maintaining DTLR standards.
Assist with shipments, merchandising, restocking, and pricing.
Maintain a positive and enthusiastic attitude toward the job and company.
Comply with and enforce company policies.
Participate in service training and product programs.
Assist the Store Manager in monitoring and identifying issues related to loss or store inconsistencies, supporting shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Help minimize inventory shrinkage by protecting the store against shoplifting and internal theft and following loss-prevention policies and security procedures.
Follow proper point-of-sale procedures, balance money taken in during the assignment, and work with store management to investigate discrepancies.
Keep management informed of important developments, potential problems, and other information needed for effective management.
Help maintain a neat and orderly sales environment.
Perform other duties as assigned.