Assistant Store Manager - Johnny Was - Wheatley Plaza, NY

Johnny Was•Greenvale, NY

2d•$26 - $29•Onsite

About The Position

The Assistant Store Manager serves as a brand ambassador and business leader, supporting the Store Manager in delivering elevated experiences for clients and employees. The role helps build and develop a high-performing sales team and ensures the store provides exceptional service at every touchpoint. In partnership with the Store Manager, the Assistant Store Manager coaches and leads a diverse sales team, promotes accountability, collaboration, and client-centric excellence, and uses business insights to inform strategy and performance. The role also supports store operations, sales results, team development, and personalized client experiences.

Requirements

At least 2 years of sales management experience in luxury retail or a related field.
Ability to analyze selling reports, identify business trends, and respond quickly to business needs.
Excellent communication skills and ability to lead a diverse team.
Strong understanding of luxury fashion, trends, and visual merchandising.
Ability to work retail hours, including days, nights, weekends, and special events.
Ability to bend, stoop, and kneel.
Ability to lift up to 50 lbs.

Nice To Haves

Bachelor’s degree in a similar field is preferred but not required.

Responsibilities

Meet and exceed the store sales plan.
Assist the Store Manager with staffing and developing a high-performing team.
Use business tools, retail systems, and reports to support sales results and business decisions.
Represent the brand in the local market and mall to promote brand loyalty and business.
Maintain, support, and enforce company operations, standards, and practices, and communicate pertinent information to the team.
Build a culture of trust, integrity, and excellence by modeling professionalism and setting clear performance expectations.
Coach, develop, and motivate sales team members through ongoing feedback and support; escalate performance concerns to the Store Manager.
Lead by example on the salesfloor through sales efforts and customer service, and work toward profitability and performance goals.
Model and enforce dress code compliance.
Prioritize customer and employee experiences over workload or tasking.
Recruit strong candidates and help maintain and develop a store team capable of meeting service and sales goals.
Create an inviting atmosphere where clients feel welcomed, engaged, and valued.
Build long-lasting client relationships and loyalty.
Use data, tools, and metrics to improve business results, client retention, and loyalty.
Deliver personalized in-store service, respond to client inquiries with a solution-oriented approach, and handle transactions and returns efficiently.
Play an active leadership role on the salesfloor.