StorQuest Assistant Store Manager-Floater
About The Position
The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent and helps maintain the daily operations of a self-storage site. The position may support or fill in at multiple locations, assisting the Store Manager with revenue, delinquency management, occupancy, facility cleanliness, and customer service. This floater role supports four to six store locations and provides customers with attentive service and solutions tailored to their needs. The role manages rental transactions and related services, including sales, payments, merchandise, insurance, truck rentals at some locations, and collecting past-due accounts. It also includes inspecting facilities, maintaining cleanliness, completing minor maintenance and custodial work, coordinating routine repairs with vendors, and handling cash, receipts, deposits, and petty cash. Site-to-site mileage is not reimbursed. The position requires weekend availability and frequent physical activity, including walking, standing, bending, lifting, and pushing. Compensation is $19.00–$21.00 per hour, with competitive bonus potential.
Requirements
- Cash-handling experience is required.
- Must be available on weekends.
- Ability to walk, bend, stand, and stoop frequently.
- Ability to lift up to 35 pounds frequently and push up to 50 pounds frequently; ability to lift above the head frequently.
- Ability to use tools and maintenance equipment with manual dexterity of hands and arms.
- Ability to communicate frequently in written and verbal formats.
- Regular and consistent attendance at the assigned location is required.
- Strong customer-service and sales orientation, positive outgoing personality, accountability, work ethic, enthusiasm for teamwork, and willingness to learn.
- Ability to collaborate with and support a team to maintain a positive work environment.
Nice To Haves
- At least one year of customer service or sales experience preferred.
- Technology skills are a plus.
- Retail or service-industry experience preferred.
Responsibilities
- Assist customers and provide exceptional guest experiences by listening to their needs and recommending suitable solutions.
- Support daily operations across four to six store locations, including filling in when a manager is off duty.
- Assist the Store Manager with revenue, delinquency management, occupancy, cleanliness, and customer service.
- Manage the rental process, including converting sales, taking payments, selling merchandise, and offering insurance.
- Assist customers with truck rentals at some locations.
- Participate in collecting past-due accounts.
- Inspect stores daily, including performing lock checks, and maintain facility cleanliness.
- Perform minor maintenance and custodial duties, including cleaning vacated units promptly.
- Contact vendors for routine maintenance repairs when applicable.
- Handle cash accurately, balance receipts, post payments, and process bank deposits in a timely manner.
- Go to the post office and bank as necessary and reconcile petty cash.
- Work weekends as needed or required.
Benefits
- Medical, dental, and vision coverage
- 401(k) with matching contributions
- Paid time off (PTO)
- Holiday perks
- Performance-based bonus
- Team-building events and activities
- Employee Assistance Program
- Pet insurance
- Competitive bonus potential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
