Assistant Store Manager - Franklin/Route 23

TD Bank • Franklin, NJ

2d • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for day-to-day service, sales, and operational objectives at a TD Store. The role leads a team in growing and deepening customer relationships through convenient service, advice, and personalized experiences. The Assistant Store Manager can lead the Store with minimal direction and make decisions about day-to-day teller-line and platform work.

The position oversees team performance, customer advice and service, operational compliance, risk management, and colleague development. It supports business growth through customer outreach, lead management, referrals, appointments, and community engagement. The role may also perform daily Store operations, including account maintenance, wire transfers, opening and closing, and cash management.

This position is classified as a Loan Originator and Mortgage Loan Originator under applicable federal regulations. The employee must meet the eligibility and registration requirements described in the posting, including maintaining active NMLS registration to discuss loan products and facilitate application intake. A criminal background check, credit report check, and required applicant statements or certifications are also required.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent experience.
• Strong verbal and written communication skills.
• Demonstrated ability to provide legendary customer service.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Must maintain active NMLS registration upon hire to discuss loan products with customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, plus required statements or certifications regarding government-agency findings.
• Ability to meet the physical requirements described in the posting, including continuous sedentary work, multitasking, office-equipment use, concentration, and reading, writing, and comprehending instructions; frequent sitting, standing, and walking; and occasional travel and physical activities such as lifting, bending, and reaching.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead a team of advice and service colleagues in meeting individual and Store objectives, performance goals, and customer and colleague experience standards.
• Provide day-to-day team leadership and work direction for personalized and complex service and advice activities while ensuring compliance with regulatory guidelines.
• Oversee complex sales and advice activities involving multiple processes, systems, partners, and steps.
• Coach and develop colleagues in advice behaviors, product and service knowledge, customer service, sales strategies, and proactive product recommendations.
• Observe team activities, provide oversight and communication, and ensure advice activities improve customer experience and financial confidence.
• Use knowledge of the local market, competitive offers, and economic trends to support customer advice and recommendations.
• Handle critical or high-risk issues and determine appropriate resolutions.
• Set work direction and role ownership for advice delivery and daily, quarterly, and annual objectives.
• Provide end-to-end customer advice, financial management information and tools, and real-time insights to help customers achieve their goals.
• Identify advice opportunities and referrals to contribute to business objectives and growth.
• Participate in community events and promote the TD brand while supporting community needs.
• Manage and prioritize self-generated, partner, retail-to-retail referral, and campaign leads; conduct customer outreach, set or host appointments, and develop customer relationships.
• Create a warm, engaging customer environment by listening actively and asking clarifying questions.
• Attract, acquire, and retain customers and support profitability through advice opportunities and referrals.
• Build partnerships between transaction colleagues, platform bankers, and other partners to support effective referrals.
• Support customers through challenging times and life events and help align products and services with their needs.
• Maintain colleague scheduling to meet customer demand and compliance requirements.
• Act as an escalation point for customer problem resolution and identify ways to prevent recurring problems.
• Maintain inviting and compliant Store common areas, including the lobby and frontline.
• Lead operational compliance across teller and platform operations and oversee the completion and quality of daily processes and transactions.
• Ensure efficient Store operations by following bank policies and procedures and supporting successful audits.
• Perform daily Store operations when needed, including account maintenance, wire transfers, opening and closing, and cash management.
• Develop and lead the Store Operational Excellence plan, including vault management and monthly vault and drawer audits.
• Identify and mitigate risks and audit adherence to compliance, policies, procedures, and operational soundness.
• Escalate non-standard or high-risk transactions and activities and ensure due diligence and accurate documentation.
• Support timely and accurate business processes, process improvement opportunities, and compliance with the Bank Code of Conduct.
• Lead a high-performing team through ongoing feedback, performance reviews, coaching, development, and performance management.
• Contribute to team performance objectives, monitor performance, and address or recognize performance in a timely manner.
• Ensure colleagues comply with TD policies, procedures, and conduct guidelines.
• Share knowledge and expertise, communicate issues promptly, encourage effective working relationships, and support escalation of business challenges.
• Participate in recruitment and selection to support a diverse, qualified workforce.
• Promote a fair and equitable workplace and act as a brand champion for the business area and bank.

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and an online learning platform.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager