Store Manager - Franklin, WI

CNG Holdings•Franklin, WI

About The Position

The Store Manager is responsible for daily operations and profitability at one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands of CNG Holdings, Inc. The role is accountable for site operations, sales, customer service, cash handling, compliance, and store-level leadership. The Store Manager serves and educates customers on financial products and services, helps ensure store performance targets are met, and supports the development and training of store staff. The position may serve as the on-site lead for one or more Assistant Store Managers and may involve travel among stores in the assigned district or neighboring districts.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation; public transportation and transportation from family or friends do not qualify under the stated policy.
Must maintain a valid driver's license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company's core values of accountability, inclusiveness, transparency, and focus.
Ability to lift up to 50 pounds, with or without reasonable accommodations.
Must work assigned shifts as scheduled.

Nice To Haves

At least 1 year of supervisory experience is preferred.

Responsibilities

Present product and service options to customers and help them identify options that meet their needs.
Listen actively to customers, clarify information, address complaints, and escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and district or region expectations.
Handle and count currency, cash, and coins; manage cash drawers and deposits; move cash between the secure safe and cash drawer; and, as needed, make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Verify customer information and process transactions accurately and in accordance with company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to help the store achieve metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in delivering excellent customer service and embodying the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores in the assigned district and, as needed, neighboring districts; overnight travel may be required.
Perform other duties as assigned.