Assistant Store Manager - Famous Footwear

Famous Footwear • LANCASTER, PA

14d • Onsite

About The Position

The Assistant Store Manager is passionate about providing a positive shoe-store experience for families through customer engagement, sales, and operational excellence. This people leader acts as the store leader when the Store Manager is absent and helps motivate, train, and develop associates to meet sales and growth goals. The role supports a welcoming, inclusive store culture, keeps the team informed about product and trends, and helps ensure the store is well presented and easy to shop.

The Assistant Store Manager partners with the Store Manager to recruit and hire talent, support staffing levels, improve store results, and develop associates. They oversee day-to-day retail operations, including pricing, shipping processing, and inventory, and uphold company policies and programs through training, inspection, and follow-up. Other responsibilities may be performed as needed to meet business needs.

Requirements

• High school diploma or GED.
• At least 1 year of sales experience; retail sales experience is preferred.
• Experience interviewing, hiring, and training people.
• Ability to lead, manage, motivate, and communicate positively with store associates at all levels.
• Ability to train, coach, and develop associates in customer experience and operational tasks.
• Ability to exercise independent judgment and discretion while partnering with the Store Sales Manager as needed.
• Strong problem-solving, analytical, decision-making, financial, and quantitative skills.
• Advanced working knowledge of general retail practices and procedures.
• Basic computer skills.
• Ability to work a flexible schedule to meet business needs, including holidays, nights, weekends, and extended hours.
• Ability to regularly lift up to 40 pounds from floor level to above shoulder height using appropriate equipment and safety techniques.
• Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Ability to remain mobile on the sales floor for extended periods.

Nice To Haves

• Retail sales experience.

Responsibilities

• Inspire associates to build customer relationships and deliver excellent service and operational execution.
• Coach associates on selling behaviors and customer engagement.
• Seek and network with potential external talent; collaborate with the Store Manager on interviewing and hiring.
• Support day-to-day store operations, including pricing, shipping processing, and inventory, using store standards.
• Support staffing levels while considering associate availability, peak days, and seasonal hiring needs.
• Work toward sales goals and partner with the Store Manager to use insights and observations to improve results.
• Foster a positive, inclusive, and respectful team environment that supports associate engagement and retention.
• Act as store leader in the Store Manager’s absence.
• Support compliance with company policies and programs through training, development, inspection, and follow-up.
• Assess team strengths and development opportunities and develop internal talent in partnership with the Store Manager.
• Perform other responsibilities as needed to meet business needs.

Benefits

• 30% associate discount across Caleres retail stores, including Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.
• Education assistance of up to $7,500 per year for full-time associates.
• Career development and learning opportunities, including opportunities to grow into corporate roles.
• Relaxed dress code and a supportive, hands-on small-team environment.
• Daily access to earned pay through Dayforce Wallet without fees.
• Ability to transfer among more than 850 store locations.
• Employee Assistance Programs offering emotional support, work-life solutions, legal guidance, financial resources, and other support.
• PTO, health benefits, and retirement benefits for eligible full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED