Assistant Store Manager

MCM Products USA•Houston, TX

13d

About The Position

The Assistant Store Manager partners with the General Manager and executes plans and strategies developed by the Store Manager to support sales, operations, talent management, clientele development, and merchandising. The role helps ensure a positive work environment and customer experience while contributing to store performance and profitability. Responsibilities span sales results, customer issue resolution, staff coaching and training, inventory, loss prevention, store operations, and merchandising.

Requirements

1 to 3 years of store management experience.
BA or BS degree.
Experience maintaining retail operational excellence, including payroll, shrink management, and inventory management.
Leadership skills in recruiting and developing associate-level talent.
Strong ability to present to groups and manage product knowledge sessions.
Solid understanding of retail math and using analytics in a business environment.
Operational expertise driving performance through internal KPIs.
Analytical approach and keen attention to detail.
Ability to stand for long periods and work retail hours, including standard, peak, and holiday hours.
Strong time management and organizational skills, with the ability to multitask in a fast-paced environment.
Strong negotiation skills and an adaptable approach to selling.
Ability to establish and maintain strong interpersonal relationships.
Excellent communication and interpersonal skills.
Self-motivated, able to work independently, and able to recognize when to seek guidance.
Advanced Microsoft Office skills, specifically Word and Excel.

Nice To Haves

Fashion brand experience may be preferred.
Experience working with affluent clients and luxury brands is an asset.
Experience opening new stores and supporting openings and rollouts.
Experience in flagship or high-profile locations and brands.
Experience managing store profit and loss, payroll, and expenses.

Responsibilities

Achieve or exceed sales targets, including top- and bottom-line results for the store.
Investigate customer issue trends, develop solutions, prepare reports, and coach staff on addressing similar challenges.
Train staff on standard operating procedures and ensure sales associates understand the procedures and their potential business impact.
Monitor inventory planning and maintain appropriate inventory metrics, including in-stocks, turnover, and flow.
Maintain loss prevention procedures to minimize unnecessary loss and improve security within store receiving.
Review the retail profit and loss statement to identify profitability opportunities and coach associates on improving store and individual performance.
Analyze and respond to business needs, identify top and slow sellers, and fulfill the merchandising strategy.
Perform store opening and closing procedures in accordance with company standards.
Review company email and other communication tools regularly, share applicable messages with sales associates, and act on them in a timely manner.
Partner with the General Manager and execute plans developed by the Store Manager across store functions, including sales, operations, talent management, clientele development, and merchandising.
Help maintain a positive internal work environment and a positive customer experience.