Full Time Assistant
About The Position
The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role inspires and motivates the team through the company’s core values, supports a customer-focused selling culture, ensures store KPI execution, and holds employees accountable for following policies and procedures. The Assistant Store Manager helps deliver engaging, positive, and authentic customer experiences; resolves customer concerns in accordance with policy; supports store operations and visual standards; and maintains safe, clean, and organized sales-floor and stockroom environments. The role also coaches and recognizes associates, delegates and prioritizes work, supports merchandise flow, and helps recruit, develop, and retain talent. The position requires flexibility to work 32–40 hours per week, including weekends, nights, and peak holiday periods.
Requirements
- Passion for products, brands, fashion, and trends.
- Effective written, verbal, and presentation skills.
- Strong communication skills.
- Excellent time-management skills.
- Proficiency in math and strong computer skills.
- Ability to work 32–40 hours per week and a flexible schedule, including weekends, nights, and peak holiday periods.
- Ability to lift and/or move up to 20 pounds frequently and up to 35 pounds occasionally.
- Ability to sit or stand for long periods and climb ladders as needed.
- Ability to maneuver around sales-floor, stockroom, and office areas.
- Ability to work in an open environment with fluctuating temperatures and standard lighting.
- Ability to meet the described vision requirements, including close and distance vision, depth perception, and adjusting focus.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Ensure team members deliver an engaging, positive, and authentic customer experience.
- Handle customer situations in compliance with policies and procedures, attempt to resolve issues, and escalate as appropriate.
- Maintain clean, organized, and safe store and stockroom environments.
- Share customer feedback with the leadership team to improve the customer experience.
- Serve as floor supervisor as needed, including covering non-peak periods and breaks.
- Hold self and others accountable for completing operational tasks.
- Coach associates and provide feedback on performance; recognize and reward outstanding performance.
- Direct associates to ensure they understand company directives and standards.
- Prioritize and delegate tasks to meet operational needs.
- Support and execute visual directives and maintain company visual standards.
- Improve efficiency in store processes.
- Maintain merchandise flow, filling, and presentation standards throughout the store and stockroom.
- Ensure associates follow company policies, procedures, and Safety Program practices.
- Represent the PacSun brand through passion for products, brands, fashion, and trends.
- Model core values and motivate others.
- Learn about products, brands, fashion, and trends.
- Operate with integrity and confidentiality and set an example for leaders and associates.
- Build cross-functional partnerships and promote transparency, collaboration, and accountability.
- Serve as a PacSun advocate in the industry and marketplace.
- Recruit, identify, develop, and retain talent.
- Lead company culture, norms, and conduct, while remaining approachable and encouraging associate feedback.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
