Assistant Store Manager - Famous Footwear

Famous Footwear • MIDDLETOWN, NY

4d

About The Position

The Assistant Store Manager helps provide a strong shoe-store experience for customers and serves as the store leader when the Store Manager is absent. The role develops and motivates associates to achieve sales targets and growth goals through personal example, coaching, training, and ongoing development. The Assistant Store Manager supports an engaging, inclusive store culture, keeps current on product and trends, and helps the team deliver attentive customer service and effective store presentation.

The position supports talent discovery and hiring in partnership with the Store Manager, daily retail operations, inventory and pricing processes, staffing levels, and achievement of store goals. It also helps ensure company policies and programs are followed through training, inspection, and follow-up, and assesses team strengths and opportunities to develop internal talent. Other responsibilities may be performed as needed to meet business needs.

The role requires frequent activity on the sales floor and the ability to lift up to 40 pounds using appropriate equipment and safety techniques. The schedule must be flexible to meet business needs, including holidays, nights, weekends, and extended hours.

Requirements

• High school diploma or GED.
• At least 1 year of sales experience; retail sales preferred.
• Experience interviewing, hiring, and training people.
• Ability to lead, manage, motivate, and communicate positively with store associates at all levels.
• Ability to train, coach, and develop associates in customer experience and operational tasks.
• Ability to exercise independent judgment and discretion in partnership with the Store Sales Manager as needed.
• Strong problem-solving, analytical, decision-making, financial, and quantitative skills.
• Advanced working knowledge of general retail practices and procedures.
• Basic computer skills.
• Ability to work a flexible schedule, including holidays, nights, weekends, and extended hours.
• Ability to regularly lift up to 40 pounds from floor level to above shoulder height using appropriate equipment and safety techniques.
• Ability to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Ability to remain mobile on the sales floor for extended periods.

Nice To Haves

• Retail sales experience.
• Experience as a team leader.

Responsibilities

• Inspire associates to build customer relationships and deliver operational excellence through coaching on customer-connection selling behaviors.
• Seek and network with external talent and collaborate with the Store Manager to interview and hire associates.
• Manage daily retail operations, including pricing, shipping processing, and inventory, using store standards to keep merchandise shoppable.
• Support staffing levels based on associate availability, peak days, and seasonal hiring needs.
• Take accountability for sales goals and store performance, using insights and observations with the Store Manager to improve results.
• Foster an inclusive, respectful, positive, and supportive work environment that encourages associate engagement and retention.
• Act as store leader in the Store Manager’s absence and support development of people leadership and store management skills.
• Promote compliance with company policies and programs through training, development, inspection, and follow-up.
• Assess associates’ strengths and development opportunities and help build internal talent in partnership with the Store Manager.
• Train, coach, and develop associates in selling techniques, customer experience, and operational tasks.
• Perform other responsibilities as needed to meet business needs.

Benefits

• 30% associate discount across Caleres retail stores, including Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.
• Education assistance of up to $7,500 per year for full-time associates.
• Career development and learning opportunities, including opportunities to grow careers at corporate offices.
• Relaxed dress code and a supportive, hands-on small-team environment.
• Daily access to earned pay through Dayforce Wallet without fees.
• Ability to transfer among more than 850 store locations.
• 24/7 employee assistance programs, including emotional support, work-life solutions, legal guidance, and financial resources.
• PTO, health, and retirement benefits for eligible full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED