Assistant Store Manager - Sales

EMINENT, INC.•San Diego, CA

12d

About The Position

The Retail Assistant Store Manager supports the Store Manager in building a performance-based culture and delivering an exceptional customer experience. This role partners with store leadership to drive sales and profitability, oversee operational execution, maintain inventory accuracy and controls, and uphold company standards and policies. The Assistant Store Manager is a fashion and styling-focused brand ambassador who develops client relationships and supports the growth and performance of the store team. They also partner with leadership and HR on staffing, hiring, employee performance, safety, and other HR matters.

Requirements

At least 3 years of retail store management experience.
Proven experience in a sales-driven environment.
Proven ability to build and maintain personal client relationships and foster brand loyalty for REVOLVE and FWRD.
Ability to work in a fast-paced, cross-functional team environment.
Strong interpersonal skills and ability to interact effectively with diverse customers, team members, and headquarters partners.
Ability to communicate clear objectives and inspire the team to reach its potential.
Ability to execute operationally, follow processes and systems, maximize team and business results, and identify opportunities for improvement.
Ability to stand and lift within reason on the sales floor and in the back of house.
Ability to work nights, weekends, and holidays as needed.
Proactive, entrepreneurial sense of urgency and ability to prioritize important work with sound judgment.
Available to work at least 40 hours per week.
Open availability for a flexible schedule that meets business needs, including overnights, evenings, holidays, and weekends.
Understanding of retail labor laws.

Nice To Haves

GSuite experience.

Responsibilities

Monitor store performance, including sales, profit, seasonal product levels, and compliance with company standards and policies, in partnership with Store Leadership.
Use clienteling and one-to-one shopping to support the customer experience.
Support strategies to increase sales and profitability and deliver positive year-over-year growth and stable KPIs.
Apply business acumen to identify opportunities, drive the business, and develop long-term solutions.
Support operational execution of the store to achieve revenue targets.
Provide insight to maintain inventory accuracy and controls.
Address customer complaints with the VP of Retail and Store Leadership and resolve issues to retain customers and build loyalty.
Manage delivery of an elevated client experience, embody brand values, and engage customers with the brand.
Partner with Store Leadership on staffing and hiring.
Work with the direct supervisor and HR team on performance discussions, safety discussions, and other HR issues.
Provide real-time and weekly feedback on product and sales performance to Store Leadership to inform allocations and business success.
Manage the retail team's day-to-day performance and support an excellent employee experience.