Assistant Store Manager – Sales

DICK'S Sporting Goods•Tempe, AZ

About The Position

The Assistant Store Manager – Sales drives sales performance and athlete engagement by leading and developing retail teams. The role coaches teammates to deliver exceptional service, execute business strategies, and create an athlete-first culture that brings the DICK’S brand to life. Working with the Store Manager, this position contributes to long-range business growth and workforce planning. It manages Captains (Supervisors), develops leaders and teammates, oversees staffing and scheduling, and ensures strong execution of merchandising, service, training, safety, and operational standards. The Assistant Store Manager also helps foster an inclusive store environment where athletes and teammates are welcomed and treated with respect.

Requirements

High school diploma or equivalent.
1–3 years of experience.
1–3 years of retail management experience or customer-focused experience.

Responsibilities

Collaborate with the Store Manager to develop and execute full-year business growth plans, including forecasting and planning 90 or more days ahead.
Ensure operational strategies support long-term success; identify store opportunities and validate key programs and processes, such as BOPIS and ship-from-store.
Directly manage Captains (Supervisors) and indirectly lead the broader store team through influence, coaching, and development.
Manage Captain performance, including development, annual reviews, promotional recommendations, and accountability for compliance with policies and procedures.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs such as customer loyalty participation, warranty sales, and private label credit card enrollment.
Model service, selling, and leadership behaviors, and provide athletes with attentive, accurate, and knowledgeable product information.
Lead and validate training initiatives, ensure teammates are equipped to serve athletes, and create development plans with teammates through coaching and stretch assignments.
Partner with the Store Manager on long-range workforce management and approve Captain staffing plans.
Oversee payroll and staff scheduling to align with budget goals and respond to athlete traffic and sales trends.
Partner with the Store Manager and Captain team on hiring strategies, sourcing, recruiting, and interviewing.
Make hiring decisions for Captains and make hourly hiring and termination decisions based on Captain recommendations; coach Captains on interviewing, hiring, and team building.
Hold teammates accountable for operational guidelines, brand standards, customer service expectations, and company policies.
Maintain store safety, standards, and operating procedures, including policies related to safety and loss prevention and applicable external laws and guidelines.
Create a welcoming, respectful environment for teammates and athletes.