Assistant Store Manager Operations - House of Sport

DICK'S Sporting Goods•Minnetonka, MN

1d•$50,000 - $76,000

About The Position

The Assistant Store Manager of Operations leads operational execution in a fast-paced retail environment, focused on efficiency, accuracy, and a seamless athlete experience. The role coaches and develops teammates, optimizes processes, and ensures effective front- and back-of-house operations. In partnership with the Store Manager, this position supports long-term business planning, workforce management, hiring, merchandising, training, safety, and compliance while fostering a high-performing, inclusive store environment.

Requirements

High school diploma or equivalent.
1–3 years of experience.
1–3 years of retail management experience or customer-focused experience.

Responsibilities

Collaborate with the Store Manager to develop and execute full-year business growth plans, including forecasting and planning 90 or more days ahead; identify store opportunities and validate operational programs and processes such as BOPIS and ship-from-store.
Directly manage Captains (Supervisors) and influence, coach, and develop the broader store team; manage Captain performance, development, annual reviews, and promotion recommendations, and hold teammates accountable for company policies and procedures.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment; lead company programs such as customer loyalty, warranty sales, and private label credit card enrollment.
Model service, selling, and leadership behaviors that elevate the athlete experience by anticipating needs and providing clear, accurate product and assortment information.
Lead, execute, and validate training initiatives, including cross-training leaders; ensure teammates are equipped to deliver elevated athlete experiences through coaching, motivation, stretch assignments, and development plans.
Partner with the Store Manager on long-range workforce management and approve Captain staffing plans; oversee payroll and scheduling to meet budget goals and adapt to athlete traffic and sales trends.
Partner with the Store Manager and Captains to develop hiring strategies, source and interview candidates, make Captain hiring decisions, and make hourly hiring and termination decisions based on Captain recommendations.
Coach Captains on effective interviewing, hiring, and team-building practices.
Enforce operational guidelines, brand standards, customer service expectations, company policies, safety, loss prevention, and standard operating procedures; ensure compliance with applicable external laws and guidelines.
Create a welcoming and respectful environment for teammates and athletes, and hold teammates accountable for meeting expectations.