Assistant Store Manager Operations - House of Sport

DICK'S Sporting Goods•Mobile, AL

About The Position

The Assistant Store Manager of Operations leads operational execution in a fast-paced retail environment, emphasizing efficiency, accuracy, and a seamless athlete experience. The role coaches and develops teammates, optimizes processes, and oversees store operations across front- and back-of-house functions. Working with the Store Manager, this position contributes to long-term business planning, workforce management, merchandising execution, hiring, and team development. The Assistant Store Manager directly manages Captains (Supervisors) and supports the wider team through coaching and influence, while maintaining company standards, safety, compliance, and a welcoming store environment.

Requirements

High school diploma or equivalent.
1–3 years of experience.
1–3 years of retail management experience or customer-focused experience.

Responsibilities

Collaborate with the Store Manager to develop and execute full-year business growth plans, including forecasting and planning 90 or more days ahead.
Identify store opportunities and validate key programs and processes, including BOPIS and ship-from-store.
Directly manage Captains (Supervisors) and influence, coach, and develop the broader store team.
Manage Captain performance, development, annual reviews, and promotional recommendations; ensure teammates comply with policies and procedures, including making disciplinary and termination recommendations.
Ensure compliant execution of merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote company programs such as customer loyalty participation, warranty sales, and private label credit card enrollment.
Model service, selling, and leadership behaviors, and deliver knowledgeable, clear, and attentive athlete experiences.
Lead, execute, and validate training initiatives, including cross-training leaders; ensure teammates are equipped to serve athletes and develop teammate plans with regular coaching and stretch assignments.
Partner with the Store Manager on long-range workforce management and approve Captain staffing plans.
Oversee payroll and staff scheduling to meet budget goals and adjust to athlete traffic and sales trends.
Partner with the Store Manager and Captains to source, recruit, and interview candidates; make hiring decisions for Captains and hiring and termination decisions for hourly teammates based on Captain recommendations.
Coach Captains on interviewing, hiring, and team-building practices.
Hold teammates accountable for operational guidelines, brand standards, customer service expectations, and company policies.
Ensure store safety, standards, and operating procedures are upheld, including applicable safety, loss prevention, and external governing requirements.
Create a respectful, welcoming environment for teammates and athletes.