Store Manager (Common Purpose Director) - House of Sport

DICK'S Sporting Goods•Brandon, FL

9d•Onsite

About The Position

DICK’S Sporting Goods is seeking a people-first store leader to oversee operations at its House of Sport location in Brandon, Florida. The Store Manager is responsible for building an inclusive, effective team; delivering an athlete-first customer experience; planning store and community events; and developing teammates and leaders through coaching, communication, and training. The role also leads the store’s financial and operational performance, including sales, expenses, budgets, profit and loss, and overall store contribution. The Store Manager plans ahead for events and business initiatives, coordinates staffing to meet athlete demand, monitors competitors, and ensures the store’s visual strategy and operational standards are executed. The role builds community relationships, supports volunteer opportunities and local job creation, and maintains a welcoming, safe, clean, and organized store environment. The position sets clear expectations, holds the team accountable, and supports teammates in identifying and addressing performance and operational challenges.

Requirements

Bachelor’s degree in Business, Management, Communications, or a related area.
5–7 years of experience, including 5+ years of leadership experience, 3+ years of store leadership/general manager experience, and 5+ years of retail, hospitality, or customer service experience.

Responsibilities

Build and lead diverse, effective hourly and salaried teams, recruiting and hiring talent to address store needs and talent gaps.
Partner with the Service and Selling Culture Director to drive high-quality customer service and hassle-free, athlete-first experiences.
Partner with the events team to set up and break down in-store and field events, staying aligned with community and store activities.
Conduct hiring interviews, including final interviews, and partner with the Assistant Store Manager when possible on hiring decisions.
Share responsibility for conducting Day 1 Orientation with the Service and Selling Director.
Build trust and a people-first culture through regular teammate connections, active listening, attention to well-being, and support for development and career interests.
Coach and develop self and others through hands-on coaching, learning opportunities, accountability, development plans, exposure, and stretch assignments.
Communicate regularly and transparently with teammates at all levels.
Implement training initiatives, conduct one-on-one conversations, facilitate workshops, and lead role-play exercises.
Plan and organize store activities and events up to a year in advance; support milestone planning at 90, 60, and 30 days and help teams anticipate roadblocks.
Work with the Service and Selling Director to plan each week and lead working sessions and leadership meetings that establish clear goals and share information.
Meet budgets for sales, expenses, all P&L categories, metrics, and overall store contribution.
Drive store financial performance using reporting tools and strategies to improve results; control expenses and maximize return on investment.
Monitor competitor assortments, pricing strategies, and promotions.
Validate teammate schedules and plan staffing in advance using the workforce management tool to match coverage to athlete demand and store events.
Use athlete satisfaction and teammate engagement insights to support both the employee experience and hassle-free shopping.
Act as Head Coach in the store by identifying hot floors and unattended athletes, arranging teammate coverage, and supporting an optimal shopping experience.
Ensure the visual strategy developed by the CSC Visual team is executed effectively.
Use financial and operational tools, including the balance scorecard, P&L, and Intera, to identify trends and inform strategies.
Set a vision and direction that connects teammate responsibilities to the company’s common purpose and performance.
Support leaders in identifying obstacles, understanding root causes, and developing solutions based on operational data.
Create opportunities for community involvement through events and volunteer opportunities.
Build relationships with local leaders and partner with the Community Integration Director to serve the community, give back, and create job opportunities.
Recruit within the community so the store’s teammates reflect the communities it serves.
Stay informed about industry and competitor trends.
Establish clear responsibilities and processes, maintain high standards, provide feedback, and address low performance.
Help the team strengthen its operational mindset and execute programs and processes that make products available to athletes both online and in store.
Walk the store to verify execution of game plans and visual standards, and ensure the store is clean, organized, and safe.
Develop teammates’ technical expertise, product knowledge, operational excellence, and visual execution, while recognizing their contributions and growth.