Finish Line Macy's Store Management - Holyoke Mall at Ingleside, Holyoke, MA

JD Finish Line • Holyoke, MA

1d • $16 - $19 • Onsite

About The Position

JD Finish Line is hiring management team members for its Macy's store at Holyoke Mall at Ingleside in Holyoke, Massachusetts. Management members oversee daily store operations, lead and develop employees, deliver strong customer experiences, and contribute to sales and company growth. The role includes responsibility for team performance, merchandise and inventory, store presentation and maintenance, budgets, sales analysis, local marketing, and community relationships. Managers are expected to keep up with industry and competitor trends, identify opportunities for improvement, and take on additional duties as needed.

Assistant Store Managers must be available to open and close the store, with a minimum standard work week of five days and an average standard week of 44 hours; hours may increase during peak sales periods. Supervisors must be available during opening and closing hours and have at least five days of availability, with a minimum standard 30-hour work week. All management roles require weekend and holiday availability, reliable transportation, punctuality, regular attendance, and clear spoken and written English sufficient for customer and staff communication and business tasks. Relocation to another company location may be required based on operational needs and career growth.

The position is in a moderately noisy retail setting and involves prolonged standing, reaching, pulling, stooping, kneeling, and potentially climbing ladders or stairs. Employees regularly lift items weighing 5–25 pounds, with heavier items possible in certain circumstances. Good vision, including color differentiation, is required. Applicants must be at least 18 years old. A high school diploma or GED is required; two or more years of retail leadership experience is strongly preferred, or an equivalent combination of education and experience. Reasonable accommodations may be made for qualified individuals to perform the essential functions.

Assistant Store Manager pay is $17.33–$18.50 per hour, with bonus opportunities tied to store KPIs. Supervisor pay is $15.75–$17.33 per hour. All roles are eligible for the company 401(k) plan. Full-time roles are eligible for medical, dental, and vision coverage, sick leave, parental leave, and company-paid time off. The company also describes career development and advancement opportunities, employee discounts, and a commitment to diversity, equity, and inclusion.

Requirements

• High school diploma or GED equivalent.
• Proven experience as a retail store manager or in a similar role, with a record of achieving sales targets and managing a team.
• Strong leadership, communication, interpersonal, and organizational skills.
• Passion for customer service and creating memorable shopping experiences.
• Ability to analyze sales data, manage budgets, and make data-driven decisions.
• Proficiency in retail management software and basic computer applications.
• Availability to work flexible hours, including mornings, days, and nights as needed to open and close the store.
• Assistant Store Manager: availability for at least five days per week and an average standard work week of 44 hours, with increased hours during peak sales periods.
• Supervisor: availability for at least five days per week and a minimum standard 30-hour work week.
• Weekend and holiday availability for all management roles.
• Reliable transportation; punctuality and regular attendance consistent with company policies.
• Ability to speak, read, and write English clearly and perform business-related mathematics.
• May be required to move to different locations within the company network.
• Must be at least 18 years old.
• Ability to meet the physical demands of the role, including prolonged standing, bending, reaching, pulling, climbing as needed, and regularly lifting 5–25 pounds; good vision including color differentiation.

Nice To Haves

• Two or more years of retail leadership experience is strongly preferred, or an equivalent combination of education and experience.

Responsibilities

• Recruit, train, and develop a motivated team; foster a positive work environment, set goals, and provide ongoing feedback.
• Address customer needs and resolve issues while maintaining high customer-service standards.
• Drive store sales and profitability through merchandise management, promotional strategies, and sales-target achievement.
• Oversee daily operations, including inventory management, visual merchandising, and store maintenance.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Manage store budgets, control expenses, and analyze sales data to improve performance and revenue.
• Implement local marketing initiatives and build community relationships to strengthen brand presence and attract customers.
• Monitor industry trends and competitor activity, identify improvement opportunities, and implement solutions.
• Perform additional duties and projects as required.

Benefits

• Competitive compensation and bonus opportunities for Assistant Store Managers when store KPIs are met.
• Company 401(k) plan eligibility for all roles.
• Medical, dental, and vision coverage for full-time roles.
• Sick leave, parental leave, and company-paid time off for full-time roles.
• Employee discounts.
• Professional development and career advancement opportunities.
• Reasonable accommodations for qualified individuals, including accommodations related to disability, pregnancy, and religious practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED