JD Store Management - Holyoke Mall, Holyoke, MA

JD Sports Fashion•Holyoke, MA

1d•$18 - $23•Onsite

About The Position

JD Finish Line is hiring management team members for its Holyoke Mall store in Holyoke, Massachusetts. Management members oversee daily store operations, lead and develop teams, and provide exceptional customer experiences while contributing to store performance and company growth. The roles operate in a fast-paced, moderately noisy retail environment and require flexible availability, including weekends and holidays. The Assistant Store Manager role requires open availability for store opening and closing hours, a minimum standard work week of five days, and an average standard work week of 44 hours, with increased hours during peak sales periods. The Supervisor role requires availability for store opening and closing hours and at least five days of availability, with a minimum standard 30-hour work week. Management members must have reliable transportation, communicate clearly in English, and be able to read, write, and perform business-related mathematics in English. Relocation to other company locations may be required based on operational needs and career growth. Applicants must be at least 18 years old and have a high school diploma or GED. Two or more years of retail leadership experience is strongly preferred, or an equivalent combination of education and experience. Assistant Store Manager pay is $19.38–$22.50 per hour, with bonus opportunities if store KPIs are met. Supervisor pay is $17.50 per hour. All roles are eligible for the company 401(k) plan. Full-time roles are eligible for medical, dental, and vision coverage, sick leave, parental leave, and company-paid time off. The company also describes career advancement opportunities, employee discounts, and a commitment to diversity and inclusion.

Requirements

High school diploma or GED equivalent.
Must be at least 18 years old.
Proven experience as a retail store manager or in a similar role, including a track record of meeting sales targets and managing a team.
Strong leadership, communication, interpersonal, and organizational skills.
Passion for customer service and creating memorable shopping experiences.
Ability to analyze sales data, manage budgets, and make data-driven decisions.
Proficiency with retail management software and basic computer applications.
Willingness and availability to work flexible hours, including mornings, days, nights, weekends, and holidays, as required by the role.
Assistant Store Manager: open availability during store opening and closing hours; minimum standard work week of five days; average standard work week of 44 hours, with increased hours during peak sales periods.
Supervisor: availability during store opening and closing hours and at least five days of availability; minimum standard work week of 30 hours.
Punctuality and regular attendance consistent with company policies.
Reliable transportation.
Ability to speak English clearly to converse with customers and supervise staff, and to read and write English and perform business-related mathematics.
May be required to move to different company locations based on operational needs and career growth.
Ability to meet the physical demands of the position, including prolonged standing, stooping, kneeling, reaching, pulling, climbing ladders or stairs, and regularly lifting 5–25 pounds; heavier lifting may be required in certain circumstances.
Good vision, including the ability to differentiate colors.

Nice To Haves

Two or more years of retail leadership experience; an equivalent combination of education and experience may also qualify.

Responsibilities

Recruit, train, and develop team members; foster a positive work environment, set goals, and provide ongoing feedback.
Deliver an exceptional customer experience by addressing customer needs, resolving issues, and maintaining customer-service standards.
Drive store sales and profitability through merchandise management, promotional strategies, and sales-target achievement.
Oversee daily operations, including inventory management, visual merchandising, and store maintenance; ensure compliance with company policies, procedures, and health and safety regulations.
Manage store budgets, control expenses, and analyze sales data to improve performance and revenue growth.
Implement local marketing initiatives and build community relationships to strengthen brand presence and attract customers.
Monitor industry trends and competitor activity, identify improvement opportunities, and implement solutions to improve store operations.
Perform additional duties and projects as required.