Assistant Store Director

Meijer•Richmond, KY

18d

About The Position

The Assistant Store Director provides direction for store operations, processes, and conditions and plans, directs, and supervises day-to-day store operations. The role supports the Store Director in running the overall store and is responsible for all store operations when the Store Director is absent. It oversees operations across food and general merchandise, including merchandising plans, planograms, seasonal resets, endcaps, daily direct-store-delivery execution, and backroom and salesfloor standards. The position leads the selection, training, development, and performance management of leaders and team members. It fosters engagement, open communication, inclusion, and accountability while building a team that delivers an excellent customer experience. The Assistant Store Director assesses store financial results and executes strategies to improve customer service, sales, profitability, and other key performance measures. The role also maintains food safety standards, responds to customer needs and complaints, supports Meijer initiatives, and cultivates relationships with local communities.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of retail, grocery, operations management, or customer service experience.
At least 4 years of progressive leadership experience.
Passion for leading team members while providing industry-leading service.
Proactive and creative thinking applied to the business.
Thorough understanding of seasonal and diverse merchandising to meet customer and community needs and gain sales and market share.
Strong business acumen.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Responsibilities

Direct and supervise day-to-day store operations across food and general merchandise.
Assist the Store Director in running overall store operations and assume responsibility for store operations in the Store Director’s absence.
Manage planograms, seasonal resets, endcaps, weekly ad sets, seasonal assortments, displays, pricing, and other merchandising activities.
Lead performance management for leaders and team members, including decisions on performance ratings, career development, and promotion potential.
Attract, select, develop, and retain talent, and forecast staffing needs to support optimal staffing.
Lead daily team communications and huddles covering financial performance, customer feedback, recognition, and other important information.
Promote candid, open, and effective communication and a culture of care, accountability, inclusion, and engagement.
Assess store financial results and implement strategies to improve sales, customer service, profitability, and business performance.
Deliver key performance metrics, including sales, shrink, labor, margin, total direct contribution, net profit, customer satisfaction, and safety.
Ensure customer needs are met, complaints are resolved efficiently, and service is quick and effective.
Communicate product freshness standards and ensure required processes and procedures are followed.
Verify store operations comply with Meijer and local-authority food safety standards.
Support new implementations and initiatives identified by store operations and develop strategies to keep the business competitive.
Stay informed about the macro environment, customer preferences, and competitors’ strengths and weaknesses.
Oversee daily direct-store-delivery execution and backroom and salesfloor excellence.
Build relationships with local communities and customers to support the Meijer brand.