Assistant Starbucks Manager

K-VA-T Food Stores•Bristol, VA

7d•Onsite

About The Position

Assist the Starbucks Manager in the overall daily operations of the Starbucks department under the supervision and direction of the Store Manager. The role is responsible for achieving budgeted sales, gross profit, and net profit goals while maintaining controllable costs. It leads and develops associates, maintains a friendly and well-staffed customer-service environment, and ensures product quality, freshness, merchandising, inventory, and cleanliness. The Assistant Starbucks Manager helps ensure company policies and procedures are followed to protect associates, customers, and the company, and contributes to the overall success of the store. The position also supports staffing, scheduling, training, performance reviews, department projections, inventory, pricing, marketing programs, and compliance with Starbucks, food-safety, health-department, OSHA, and company HACCP requirements. It includes hands-on department work such as preparing and stocking products, serving customers, processing transactions, and maintaining the sales and preparation areas.

Requirements

High school graduate; college education preferred.
Knowledge of how to mix various Starbucks coffee and tea products.
Knowledge of ingredients used in various products.
Ability to work with ingredients including coffees, teas, spices, nuts, flavorings, sauces, and oils.
Three to five years of experience in retail and/or Starbucks operations.
At least one year of experience operating as an assistant Starbucks manager.
Completion of the Starbucks All Store Training program.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to interact regularly with individuals at various levels.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Nice To Haves

College education preferred.
Additional seminar or class training in leadership, employee relations, and customer relations is helpful.

Responsibilities

Manage the Starbucks department and associates to maximize sales and profitability by controlling product loss and promoting sales.
Understand, manage, and teach company standards for Starbucks department operations.
Delegate department workload fairly and evenly to ensure customer-service expectations are met.
Manage customer-service expectations, recruit and select associates, and plan adequate staffing coverage through scheduling.
Prepare, bag, pour, stock, and rotate Starbucks products to maintain product quality and safety.
Take customer orders and ensure they are completed promptly and to the customer’s satisfaction.
Maintain a positive and friendly attitude toward customers and team members; greet customers, provide product information, suggest products, and conduct active sampling.
Process cash-register transactions.
Enforce food-handling procedures in accordance with the company Food Safety program.
Conduct weekly price changes and monitor accurate department retail pricing.
Maintain appropriate inventory levels to limit out-of-stocks while preserving product freshness.
Assist the Starbucks Manager with preparing and conducting accurate physical inventory.
Monitor reclaim reports and ensure reclaim containers are closed out weekly for inventory accounting.
Maintain department cleanliness according to company standards and use the cleaning calendar.
Inspect product deliveries and rotate products regularly.
Merchandise the department daily according to plan-o-grams and implement and enforce marketing programs to company standards.
Communicate regularly with the Store Manager and Starbucks associates, providing instructions and information.
Assist with required department training, skills development, job-responsibility training, and computer-based training; support ongoing associate development and retention.
Complete weekly department projections and control labor through scheduling based on weekly sales projections.
Attend department-head meetings as scheduled by the Store Manager.
Discuss department staffing needs weekly with the Store Manager and Human Relations Coordinator.
Recruit, interview, select, and train new Bakery/Deli associates, as stated in the posting.
Enforce and maintain safety policies and procedures.
Prepare performance reviews and assist the Store Manager with the yearly review process for Starbucks associates.
Listen to and resolve complaints or issues raised with the management team by supervisors, associates, or customers.
Understand and enforce local and state health-department rules and practices, federal OSHA guidelines, and company HACCP policy.
Participate in, follow up on, and ensure compliance with Planned Period Visits (PPV) and mandatory Starbucks compliance procedures.