Assistant Starbucks Manager

Food City (K-VA-T Food Stores Inc)•Bristol, VA

8d•$14 - $15•Onsite

About The Position

Assist the Starbucks Manager in the daily operations of the Starbucks department under the supervision and direction of the Store Manager. The role is responsible for achieving budgeted sales, gross profit, and net profit goals; controlling labor, supplies, and other expenses; and leading and developing associates. It supports a friendly, customer-service-oriented environment that is properly staffed and trained, maintains product quality and freshness, inventory, merchandising, and department cleanliness, and ensures company policies and procedures are followed to protect associates, customers, and the company. The Assistant Starbucks Manager also supports recruiting, scheduling, training, performance reviews, inventory, department projections, pricing, marketing programs, and compliance with food safety, health, OSHA, HACCP, and Starbucks requirements. The role includes direct customer service and product preparation, as well as communication with the Store Manager and Starbucks associates.

Requirements

High school graduate; college education preferred.
Knowledge of how to mix various Starbucks coffee and tea products.
Knowledge of ingredients used in various products.
Ability to work with Starbucks ingredients including coffees, teas, spices, nuts, flavorings, sauces, and oils.
Three to five years of experience in retail and/or Starbucks operations, including at least one year operating as an assistant Starbucks manager.
Completion of the Starbucks All Store Training program.
Ability to understand and follow verbal and written instructions and perform routine, repetitive tasks.
Ability to interact daily with individuals at various organizational levels.
Ability to attend onsite work during scheduled shifts and comply with company time and attendance policies.

Nice To Haves

College education preferred.
Additional seminar or class training in leadership, employee relations, and customer relations is helpful.

Responsibilities

Manage the Starbucks department and associates to maximize sales and profitability by controlling product loss and promoting sales.
Understand, manage, and teach company standards for Starbucks department operations.
Delegate department workload fairly and evenly to meet customer service expectations.
Manage customer service expectations, recruit and select associates, and plan adequate staffing coverage through scheduling.
Prepare, bag, pour, and stock Starbucks products; rotate items to maintain quality and safety.
Take customer orders and ensure they are completed promptly and to the customer's satisfaction.
Maintain a positive and friendly attitude toward customers and team members; greet customers, provide product information and selling suggestions, and offer samples.
Process cash register transactions.
Enforce proper food-handling procedures under the company Food Safety program.
Conduct weekly price changes and monitor accurate retail pricing.
Maintain appropriate inventory levels to limit out-of-stocks while minimizing days of supply to preserve freshness.
Assist the Starbucks Manager with preparing and conducting physical inventory accurately.
Monitor reclaim reports and ensure reclaim containers are closed out weekly for inventory accounting.
Maintain department cleanliness according to company standards and the cleaning calendar.
Inspect product deliveries and rotate product regularly.
Merchandise the department daily according to plan-o-grams and implement company marketing programs.
Communicate regularly with the Store Manager and Starbucks associates, providing instructions and information.
Provide required associate training, develop job skills, support computer-based training, and promote continued development and retention.
Complete weekly department projections and control labor through scheduling based on sales projections.
Attend department head meetings scheduled by the Store Manager.
Discuss department staffing needs weekly with the Store Manager and Human Relations Coordinator.
Recruit, interview, select, and train new Bakery/Deli associates, as stated in the posting.
Enforce and maintain safety policies and procedures.
Prepare performance reviews and assist the Store Manager with annual reviews for Starbucks associates.
Listen to and resolve complaints or issues raised by supervisors, associates, or customers.
Understand and enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy.
Participate in, follow up on, and ensure compliance with Planned Period Visits (PPV) and mandatory Starbucks procedures.