Assistant Spa Manager

Massage Heights - Des Moines/Ames•Ames, IA

2h•$17 - $22

About The Position

The Assistant Retreat Director supports the Retreat Director in exceptional guest service and team member satisfaction. The role assists with daily Retreat operations, including revenue and profitability, inventory management, and consistent adherence to brand systems and processes. It also supports recruitment and talent development, trains and coaches the Front Desk team, manages schedules, and helps set and achieve individual and Retreat-wide goals. The position requires varied hours, including weekends, evenings, and holidays.

Requirements

At least 1 year of face-to-face sales or retail management experience.
At least 1 year of experience in training, coaching, and conflict resolution.
Leadership, organization, communication, and interpersonal skills, with a self-starter mentality.
Ability to build positive relationships with employees and manage coaching and mentoring with discipline.
Working knowledge of computers and standard software.
Basic business math skills.
Must be able to work varied hours, including weekends, evenings, and holidays.

Responsibilities

Assist the Retreat Director in supervising Retreat operations, driving revenue and profitability, managing inventory, and ensuring consistent use of brand systems and processes.
Assist with recruiting, hiring, training, developing, and retaining team members as assigned.
Plan and implement Front Desk Sales Associate training, including in-the-moment coaching and role-playing.
Stay informed about services, products, and promotions, and set an example for the team.
Manage team member schedules to support daily operations.
Collaborate with the Retreat Director to establish individual and Retreat-wide goals and develop and execute plans to meet or exceed them.
Lead by example and work toward personal and team goals.