Assistant Spa Manager
About The Position
The Assistant Spa Manager supervises and coordinates employees delivering spa services across salon, skin care, program coordination, reservations, reception, massage, and locker room areas. The role focuses on guest and employee satisfaction and achieving the operating budget. The Assistant Spa Manager assumes the Spa Director’s responsibilities in their absence and assists with the spa’s day-to-day operations. This position supports spa operations and financial management, maintains supplies, equipment, uniforms, cleanliness, and inventory within budget, and works to meet or exceed budgeted goals. It also promotes exceptional customer service by gathering guest feedback, handling concerns, empowering employees, and improving service performance. The role includes human resources activities such as supporting employee feedback, training, recognition, performance feedback, and fair application of policies and procedures. The Assistant Spa Manager helps ensure employees understand expectations and that the team maintains open, collaborative working relationships. The Ritz-Carlton describes its service culture as guided by its Gold Standards, including its Employee Promise, Credo, and Service Values. Marriott International states that it is an equal opportunity employer and is committed to a welcoming, inclusive, and non-discriminatory environment.
Requirements
- High school diploma or GED.
- Two years of experience in the spa, guest services, or a related professional area.
Responsibilities
- Supervise and coordinate employees delivering spa services, including salon, skin care, program coordination, reservations, reception, massage, and locker room services.
- Assume the Spa Director’s responsibilities in their absence.
- Ensure employees have the proper supplies, equipment, and uniforms.
- Assist with financial management by understanding budgets, operating statements, and payroll progress reports.
- Manage supplies and equipment inventories within budget.
- Maintain cleanliness of the spa, related areas, and equipment.
- Understand the effect of spa operations on property financial goals and manage operations to achieve or exceed budgeted goals.
- Set a positive example for guest relations and gather guest feedback about product quality and service levels.
- Handle guest problems and complaints, empower employees to provide excellent customer service, and strive to improve service performance.
- Emphasize guest satisfaction and continuous improvement during departmental meetings.
- Solicit employee feedback and use employee satisfaction results to identify and address problems or concerns.
- Ensure employees understand expectations and parameters, and bring issues to the department manager and Human Resources as necessary.
- Observe employee service behaviors and provide feedback; participate in progressive discipline procedures and employee recognition.
- Review comment cards and guest satisfaction results with employees.
- Support spa orientation and supervise ongoing training initiatives, conducting training when appropriate.
- Establish and maintain open, collaborative relationships with employees and encourage the same within the team.
- Celebrate successes and publicly recognize team members’ contributions.
- Ensure property policies are administered fairly and consistently, and that disciplinary procedures and documentation follow SOPs and LSOPs and support the Peer Review Process.
- Assist the Spa Director with day-to-day spa operations as necessary.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
