Assistant Spa Manager

Saybrook Point Resort & Marina•Old Saybrook Center, CT

1d•$25 - $36•Onsite

About The Position

Saybrook Point Resort & Marina in Old Saybrook, Connecticut, is seeking an experienced, motivated Assistant Spa Manager to support the day-to-day operation of its spa. The role focuses on wellness, exceptional guest service, and supporting a high-performing spa team. The Assistant Spa Manager helps ensure a welcoming, seamless experience for guests and employees while maintaining operational excellence, promoting spa services and products, and supporting departmental goals. The position supervises and directs spa staff and supports scheduling, training, development, performance management, payroll, facility oversight, maintenance, reservations, inventory, purchasing, cash handling, and retail sales. Work is primarily in a hospitality spa setting, with exposure to massage oils, lotions, fragrances, linens, cleaning products, and other supplies. Availability is required for days, evenings, weekends, and holidays according to scheduling needs; extended hours may be required. The position is full-time and nonexempt (hourly), with a stated pay range of $24.50–$36.25 per hour.

Requirements

Three years of combined hospitality experience.
Within 18 months of hire or promotion into a management position, obtain a hospitality certification in the professional field through the American Hotel Association Educational Institute.
Make customers feel important, valued, and appreciated in a way that customers acknowledge.
Be familiar with hotel services and features, and local attractions and activities, to respond accurately to guest inquiries.
Maintain high standards for the work area and personal appearance, and present oneself professionally to staff and guests.
Be available to work days, evenings, weekends, holidays, and extended hours as business dictates.
Working knowledge of English, including the ability to speak, read, and write clearly.
Ability to occasionally lift and/or move up to 50 pounds.
Ability to meet the physical demands of the role, with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree in hospitality management.
Maintain all current licenses and certifications.

Responsibilities

Welcome guests, respond professionally to questions and concerns, and provide attentive service before, during, and after appointments.
Upsell products and services when appropriate.
Assist in developing a comprehensive facility operations manual, including written policies and procedures for administration and maintenance.
Manage the reservation process to maximize revenue, room utilization, and therapist revenue.
Help ensure appropriate facility supervisory coverage.
Provide excellent customer service, monitor guest feedback, and follow up on guest requests and comments.
Develop staff schedules to ensure adequate coverage in relation to occupancy rates.
Supervise daily operations, including opening and closing procedures, facility inspections, cash handling, and general maintenance.
Complete inventory and purchasing procedures, and submit finalized purchase orders to the Manager with recommendations and justifications before ordering.
Maintain product knowledge, including knowledge of product benefits.
Assist staff with storing equipment, furniture, and products to maintain the facility and prepare for special events.
Supervise and direct spa staff, monitor performance, and ensure service procedures and job functions are carried out.
Interview, recommend hiring, schedule, train, develop, empower, coach, and counsel staff; resolve problems and maintain open communication.
Recommend and conduct performance and salary reviews, and recommend discipline or termination as appropriate.
Train staff on product knowledge and benefits; provide regular product training and quizzes for front desk staff.
Complete and submit weekly payroll for spa employees.
Perform other duties assigned by management.
Comply with the Inn’s policies and procedures and adhere to health and safety policies and procedures.