Assistant Spa Mgr.

Greenwich MedSpa•Newtown, CT

17h•$55,000 - $65,000•Onsite

About The Position

The Assistant Spa Manager serves as a liaison between the Front Desk and Medspa Manager and supports the Call Center through training and ongoing assistance. The role combines customer service, sales, reception and transaction support, phone and appointment management, marketing implementation, and office administration. The Assistant Spa Manager provides leadership coverage when management is unavailable, including opening and closing the medspa, handling escalations, supporting inventory and staffing processes, and completing financial and end-of-day tasks. The position also supports the patient experience from initial inquiry through checkout and follow-up. Responsibilities include answering questions about services and products, welcoming and assisting patients, processing payments, scheduling follow-up appointments, maintaining client records and reception areas, and responding to patient inquiries by phone, email, and text. The role may be based at one of the listed locations in Connecticut, New York, or New Jersey.

Requirements

College degree or relevant experience.
Superior interpersonal and oral and written communication skills.
Ability to exert subtle motivation and influence.
Computer literacy.
Superior organizational skills and ability to multitask.
Trustworthiness and attention to detail and accuracy.
Ability to work independently and as part of a team.
Ability to think quickly to resolve issues while practicing GMS Service Standards.
Ability to work on Saturdays.

Nice To Haves

Sales or marketing emphasis in education or relevant experience.
Two to three years of dermatologic or aesthetics experience.
Two to three years of sales experience.

Responsibilities

Act as a liaison for the Front Desk and Medspa Manager, and train and provide ongoing support to the Call Center.
Open and close the medspa when management is absent; serve as the leadership contact when the Medspa Manager is unavailable.
Change prices and void transactions when the manager is not present.
Serve as the first escalation point for patient conflict resolution when the Aesthetics Coordinator cannot resolve the issue.
Prepare end-of-day reports and reconcile them against third-party vendors; prepare bank deposits in the Medspa Manager’s absence.
Train Aesthetic Representatives on GMS Service Standards and provide ongoing Call Center support.
Assist the Medspa Manager with maintaining and ordering medical, spa, and office supplies, and with month-end inventory counts.
Approve staff biweekly timecards in the absence of management.
Know and answer questions about services and products, and lead sales of products and services.
Meet, greet, and close patients; maintain the reception area, transaction counters, and form filing.
Maintain the tranquility area, work areas, back office, and kitchen, and ensure compliance with OSHA standards.
Answer incoming calls as directed by the Call Center, assist patients with inquiries, and schedule appointments.
Process payments at the transaction counter and schedule follow-up appointments before patients leave.
Enter client data for database management.
Assist with opening and closing activities as assigned by the Medspa Manager.
Count the cash drawer at the beginning and end of the shift, reconcile cash sales against spa software sales, enter charges and payments, and issue refunds as appropriate.
Reconcile end-of-day Milano Sales reports with credit card processors, patient financing vendors, and third-party marketing programs.
Implement marketing objectives as directed by the Medspa Manager and Marketing Department.
Reconcile no-show lists.
Make follow-up calls to patients the day after treatments and consultations, and respond to patient inquiries by phone, email, and text message.
Manage postage, mail sorting, and post office activities.
Perform other duties as assigned.