Assistant Spa Director

Massage Heights - Houston/Pasadena•Pasadena, TX

10d•$15 - $16

About The Position

Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The Assistant Director helps ensure exceptional guest service and team member culture and satisfaction. The role assists the Spa Director in supervising retreat operations, including revenue and profitability, inventory management, and daily execution of brand systems and processes. The ideal candidate is responsible, ambitious, diligent, and excels in sales.

Requirements

At least 1 year of sales or retail management experience.
Leadership, organization, communication, and interpersonal skills, with a self-starter mentality.
Experience in training, coaching, and conflict resolution with employees.
Working knowledge of computers and standard software.
Basic business math skills.
Ability to work varied hours, including weekends, evenings, and holidays.

Nice To Haves

Hands-on experience with Zenoti or similar spa POS software systems.
Understanding of the spa environment and massage and skincare services.
Experience working in a franchise model.

Responsibilities

Assist with recruitment, hiring, training, developing, and retaining employees.
Facilitate front desk associate training as assigned, including coaching and role-playing to support membership sales.
Manage team member schedules to ensure proper execution of daily operations.
Collaborate with the Spa Director to set individual team member and overall Retreat goals.
Create an environment passionate about providing excellent guest service.
Build guest loyalty by consistently following Massage Heights’ operating system.
Assist the Spa Director in supervising retreat operations, revenue and profitability, inventory management, and daily execution of brand systems and processes.