Assistant Spa Director

Arch Amenities Group • New York, NY

1d

About The Position

The Assistant Spa Director supports the Spa Director in the day-to-day management of the spa and wellness center. The role helps ensure smooth operations, exceptional guest service, and a high-performing team environment. The Assistant Spa Director acts as a leader, mentor, and operational problem-solver, with a focus on guest satisfaction, staff scheduling, inventory management, and financial performance.

Requirements

• Prior supervisory or lead experience is required.
• Two to four years of experience in spa, hospitality, or wellness operations.
• Strong interpersonal and leadership skills.
• Excellent organizational and multitasking abilities.
• Knowledge of spa treatments, retail, and wellness services.
• Familiarity with spa booking and POS systems, such as Mindbody, SpaSoft, or Booker.
• Strong problem-solving and guest service skills.
• Ability to stand for extended periods.
• Ability to perform physical work, including bending, lifting, and repetitive hand and arm movements.
• Ability to lift up to 25 pounds.

Nice To Haves

• Associate's or Bachelor's degree in Hospitality, Business, or a related field.
• Management experience.

Responsibilities

• Assist in overseeing spa operations, including the front desk, service areas, locker rooms, and retail spaces.
• Ensure service protocols, hygiene standards, and operational procedures are followed consistently.
• Help maintain spa cleanliness, ambiance, and equipment functionality.
• Coordinate therapist and staff schedules to ensure adequate coverage during peak periods.
• Assist with hiring, onboarding, training, and scheduling spa staff.
• Coach, guide, and provide feedback to support team performance.
• Help lead team meetings and participate in performance reviews.
• Foster a positive and professional team culture focused on service excellence.
• Monitor service delivery and ensure exceptional guest experiences at every touchpoint.
• Respond promptly and professionally to guest concerns, inquiries, and service recovery situations.
• Uphold customer service standards and support a warm, welcoming environment.
• Assist with inventory management, ordering supplies, and tracking product usage.
• Support daily reconciliation, reporting, and tracking of service and retail revenues.
• Help implement promotions, loyalty programs, and marketing initiatives.
• Monitor payroll hours and assist with timecard management and labor control.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed