Assistant Spa Director

Massage Heights • Henderson, NV

1d

About The Position

Massage Heights is seeking an Assistant Retreat Director, reporting directly to the Retreat Director. The Assistant Director supports the Director in overseeing Retreat operations, including revenue and profitability, inventory management, and daily execution of brand systems and processes. The role focuses on exceptional guest service, team-member culture and satisfaction, and sales. The ideal candidate is responsible, ambitious, diligent, and effective at leading and developing a team.

The position involves varied 6–8-hour shifts, including evenings, weekends, and holidays. Compensation is listed as $40,000–$48,000 per year, with commission and bonus opportunities.

Requirements

• Previous assistant management or supervisory experience in a spa, retail, hospitality, or service environment.
• Leadership, organization, communication, and interpersonal skills, with a self-starter mentality.
• Experience training and coaching employees and resolving conflicts.
• Knowledge of POS systems, retail math, and sales reporting.
• Experience with employee onboarding, training, scheduling, and development.
• Ability to work varied hours, including weekends, evenings, and holidays, in 6–8-hour shifts.

Nice To Haves

• Hands-on experience with Zenoti or similar spa POS software.
• Understanding of spa environments and massage and skincare services.
• Experience working in a franchise model.

Responsibilities

• Assist with hiring, training, developing, and retaining employees.
• Facilitate front desk associate training as assigned, including coaching and role-playing to support membership sales.
• Manage team-member schedules to support daily operations.
• Collaborate with management to establish individual team-member and overall Retreat goals.
• Create an environment focused on excellent guest service.
• Build guest loyalty by consistently following Massage Heights’ operating system.
• Assist the Director in supervising Retreat operations, including revenue, profitability, inventory management, and daily execution of brand systems and processes.
• Manage guest concerns professionally and effectively.

Benefits

• Performance-based bonus
• Dental insurance
• Employee discounts
• Flexible schedule
• Paid time off
• Training and development
• Vision insurance
• Personal and career development
• Leadership training
• Commission and bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed