Assistant Spa Director

Massage Heights•Pasadena, TX

10d

About The Position

Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The role assists the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent. The Assistant Spa Director assists with supervising all aspects of Retreat operations, including revenue and profitability, inventory management, and daily execution of brand systems and processes. The position supports employee recruitment, hiring, training, development, and retention; helps train front desk associates in membership sales; manages team schedules; and collaborates with the Spa Director on individual and overall Retreat goals. The role also helps create a guest-service-focused environment and build guest loyalty by following Massage Heights' operating system. The company describes Massage Heights as a national franchise chain of massage and skincare Retreats in the U.S. and Canada, locally owned and operated by small business owners. Its Retreats provide massage therapy and skincare in serene environments and support members' and guests' wellness goals.

Requirements

Minimum 1 year of sales or retail management experience.
Leadership, organization, communication, and interpersonal skills, with a self-starter mentality.
Experience training and coaching employees and resolving conflicts.
Working knowledge of computers and standard software.
Basic business math skills.
Ability to work varied hours, including weekends, evenings, and holidays.
Ability to work 6–8 hour shifts.

Nice To Haves

Hands-on experience with Zenoti or similar spa point-of-sale software systems.
Understanding of the spa environment and massage and skincare services.
Experience working in a franchise model.

Responsibilities

Assist with recruitment, hiring, training, developing, and retaining employees.
Facilitate front desk associate training as assigned, including coaching and role-playing to support membership sales.
Manage team member schedules to ensure proper execution of daily operations.
Collaborate with the Spa Director to set individual team member and overall Retreat goals.
Create an environment passionate about providing excellent guest service.
Build guest loyalty by consistently following Massage Heights' operating system.
Assist the Director in supervising Retreat operations, including revenue and profitability, inventory management, and daily execution of brand systems and processes.