Assistant Spa Director
About The Position
Massage Heights is seeking an Assistant Retreat Director, also described as an Assistant Director, to assist the Spa Director in supervising Retreat operations. The role supports revenue and profitability, inventory management, and the daily execution of brand systems and processes. The Assistant Director helps ensure exceptional guest service and a positive team-member culture and satisfaction. The ideal candidate is responsible, ambitious, diligent, and excels in sales. The position offers a competitive hourly rate of $16.00–$21.00, with commission and bonus opportunities. Shifts are 6–8 hours, with day and evening shifts available. The role requires varied hours, including weekends, evenings, and holidays, and reports directly to the Retreat Director.
Requirements
- At least 1 year of sales or retail management experience.
- Self-starter mentality with leadership, organizational, communication, and interpersonal skills.
- Experience training and coaching employees and resolving conflicts.
- Working knowledge of computers and standard software.
- Basic business math skills.
- Availability to work varied hours, including weekends, evenings, and holidays, in 6–8 hour shifts.
Nice To Haves
- Hands-on experience with Zenoti or similar spa point-of-sale software.
- Understanding of the spa environment and massage and skincare services.
- Experience working in a franchise model.
Responsibilities
- Assist with recruiting, hiring, training, developing, and retaining employees.
- Facilitate front desk associate training as assigned, including coaching and role-playing to support membership sales.
- Manage team-member schedules to support the proper execution of daily operations.
- Collaborate with the Spa Director to set individual team-member and overall Retreat goals.
- Create an environment focused on excellent guest service.
- Build guest loyalty by consistently following Massage Heights’ operating system.
- Assist the Spa Director in overseeing Retreat revenue and profitability, inventory management, and daily execution of brand systems and processes.
- Help ensure exceptional guest service and team-member culture and satisfaction.
Benefits
- Performance-based bonus.
- Competitive salary.
- Flexible schedule.
- Opportunity for advancement.
- Personal and career development.
- Leadership training.
- Massage Heights Family Fund.
- Employee discounts.
- Competitive pay with commission and bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
