Assistant Spa Leader

Life Time Inc. • Las Vegas, NV

4d

About The Position

As a LifeSpa Assistant Manager, you provide leadership and exceptional customer interactions while supporting the management of guest experiences and the LifeSpa coordinator team. In partnership with the Spa Manager, you lead by example and manage coordinators as they deliver extraordinary guest experiences. You contribute to success through strong leadership and customer service at the front desk.

Requirements

• High school diploma or GED.
• 1 to 2 years of prior work experience.
• Must work an average of 36 hours per week.
• Ability to stand for prolonged periods.
• Ability to perform minor lifting.

Nice To Haves

• 1 to 2 years of salon experience.
• 1 to 2 years of experience as a LifeSpa coordinator.
• 1 to 2 years of leadership, customer service, or receptionist experience in the salon and spa or retail industry.

Responsibilities

• Greet guests promptly and warmly, and help ensure they are comfortable throughout their LifeSpa experience.
• Answer incoming calls, make outbound calls, listen to guests’ needs, schedule appointments or recommend services, and collect payment for services.
• Hire and train coordinators on exemplary customer service, guest management initiatives, and opening and closing procedures.
• Assist the Spa Manager with cost-of-goods tasks, including inventory cycle counts, ordering products, and receiving goods.
• Set individual goals and hold coordinators accountable for meeting benchmarks on current programs and initiatives.
• Manage hourly coordinator payroll.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED