Spa Leader

Life Time•Parker, CO

About The Position

The Spa Leader, described in the posting as the Spa Manager, leads the Spa and Salon services and retail staff in promoting and providing sales, services, and products that exceed customer expectations. The role drives revenue, oversees department operations and financial levels, and ensures excellent customer service. It is responsible for the overall direction, coordination, and supervision of Life Spa Department team members, and provides leadership in fulfilling Life Time’s mission. The Spa Leader coaches team members, monitors the LifeSpa profit and loss statement, builds relationships with members, and works at the coordinator desk for 18–20 hours to coach the team and support business-building practices. This is a salaried position starting at $58,000 (or the applicable minimum salary, if higher) and paying up to $80,000 based on experience and qualifications. The role is also eligible for bonuses based on performance metrics.

Requirements

High school diploma or GED.
1 to 2 years of experience in Salon, Spa, Hospitality, or Retail Leadership.
Experience with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Spa Manager Certification.
Appropriate state, county, or city licenses, as required by law.

Nice To Haves

Experience in administrative or operational work and computer skills.

Responsibilities

Lead Spa and Salon services and retail staff in promoting and providing sales, services, and products that exceed customer expectations.
Drive revenue and oversee department operations and financial levels while ensuring excellent customer service.
Provide overall direction, coordination, and supervision of Life Spa Department team members.
Provide leadership for the department in fulfilling Life Time’s mission statement.
Provide weekly or monthly coaching sessions to develop, support, and educate team members, build professional relationships, and support team member retention.
Monitor the LifeSpa profit and loss statement and make necessary adjustments based on budgetary guidelines.
Use customer service and communication skills to build relationships with members and connect and educate them about salon and spa services and products.
Work at the coordinator desk for 18–20 hours to provide in-the-moment coaching and business-building best practices to the team.

Benefits

Fully subsidized membership.
Discounts on Life Time products and services.
401(k) retirement savings plan with company discretionary match for team members age 21 and older.
Training and professional development.
Paid sick leave where required by law.
Medical, dental, vision, and prescription drug coverage for eligible full-time team members.
Short-term and long-term disability insurance for eligible full-time team members.
Life insurance for eligible full-time team members.
Pre-tax flexible spending and dependent care plans for eligible full-time team members.
Parental leave and adoption assistance for eligible full-time team members.
Paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave for eligible full-time team members.
Deferred compensation plan for eligible full-time team members who meet the required income threshold.
Performance-based bonuses.