Assistant Spa Manager

Hand & Stone - 166 Shenstone Blvd - Garner, NC•Garner, NC

1d•$16 - $20•Onsite

About The Position

Assistant Manager looking to grow with the brand impeccable customer service and sales experience. Our ideal candidate is seeking growth and has the capability to take direction, lead others and work independently. This role requires impeccable customer service skills with strength in sales and work ethic. They will need to coach, mentor and hire our future spa professionals. Spa experience is not necessary nor recommended to apply for this role.

Requirements

Impeccable customer service skills
Strength in sales
Strong work ethic
Ability to take direction
Ability to lead others
Ability to work independently
Excellent verbal and communication skills
Fast learner
Tech savvy
Comfortable in a fast paced work environment
Ability to work a flexible schedule

Nice To Haves

Spa experience is not necessary nor recommended to apply for this role.

Responsibilities

Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
Oversee and manage daily operations of the Spa
Manage and drive spa sales performance
Assist in developing talented spa professionals
Membership education and sales - including sales goals and incentives
Passionately promote products and services
Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
Excellent verbal and communication skills
Fast learner and tech savvy
Comfortable in a fast paced work environment. We are a small location but high volume
Create marketing strategies aimed at maximizing revenue and profits
Perform data analysis that drives business decisions and success
Use sound judgment, work independently, with minimal supervision.
Plan and direct to meet the daily needs of the operation.
Maintain the utmost cleanliness and soothing ambiance of the premises
Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
Motivates and empowers the team to achieve high standards.