Assistant Spa Manager - Columbia

FGG Spas•Columbia, MD

16h•Onsite

About The Position

Hand & Stone Massage and Facial Spa in Columbia is seeking a high-energy, sales-driven leader for a General Manager in Training (GMIT) role. The position takes ownership of the front desk experience and team performance, focusing on sales execution, guest experience, and operational excellence. It is designed to prepare the successful candidate for future leadership opportunities, with promotion timing dependent on performance, readiness, and business needs. The employer aims to develop strong leaders and promote from within when possible. The GMIT drives sales performance, leads daily front desk operations, and supports the Spa Leadership Team. Responsibilities include coaching the front desk team, maintaining guest-flow and service standards, assisting the General Manager with operational execution, and supporting onboarding, reporting, cash handling, and front desk systems. Compensation combines hourly pay, uncapped commissions, and performance-based bonuses; average annual earnings may reach $45,000 depending on performance. The listed hourly compensation is $17.00–$21.00.

Requirements

Strong background in sales, customer service, or performance-driven environments.
Proven ability to lead, coach, or influence a team.
Strong communication and interpersonal skills.
High level of accountability and a solutions-oriented mindset.
Comfort working in a fast-paced, goal-driven environment.
Flexible availability, including nights, weekends, and holidays.

Nice To Haves

1–3 years of leadership experience preferred.
Experience with booking systems such as Zenoti or similar.

Responsibilities

Achieve and exceed membership, retail, gift card, and service sales goals.
Coach the team on sales behaviors and conversion.
Promote services, upgrades, and current offers.
Support strong call handling and booking conversion performance.
Own daily front desk operations, guest flow, and overall performance.
Lead, coach, and support the front desk team to meet sales and service goals.
Promote accountability for membership conversion, booking efficiency, and guest experience.
Ensure high standards across client interactions.
Assist the General Manager with daily operational execution.
Train, onboard, and develop new and existing front desk team members.
Support reporting, cash handling, and front desk systems.
Step in as a key leader to maintain consistency and momentum in daily operations.