ASSISTANT SPA MANAGER - PHOENIXVILLE
About The Position
Hand & Stone Massage and Facial Spa in Phoenixville is seeking a high-energy, sales-driven leader for a General Manager in Training (GMIT) role. The position owns the front desk experience and team performance, focusing on sales execution, guest experience, and operational excellence. It is designed to prepare the successful candidate for future leadership opportunities, with promotion timing depending on performance, readiness, and business needs. The GMIT drives membership, retail, gift card, and service sales; coaches front desk staff on conversion and sales behaviors; leads daily front desk operations; and supports the Spa Leadership Team and General Manager with operational execution, training, reporting, cash handling, and front desk systems.
Requirements
- Strong background in sales, customer service, or performance-driven environments.
- Proven ability to lead, coach, or influence a team.
- Strong communication and interpersonal skills.
- High level of accountability and a solutions-oriented mindset.
- Comfortable working in a fast-paced, goal-driven environment.
- Flexible availability, including nights, weekends, and holidays.
Nice To Haves
- 1–3 years of leadership experience preferred.
- Experience with booking systems such as Zenoti or similar.
Responsibilities
- Achieve and exceed membership, retail, gift card, and service sales goals.
- Coach the team on conversion and sales behaviors, and promote services, upgrades, and current offers.
- Support strong call handling and booking conversion performance.
- Own daily front desk operations, guest flow, and overall performance.
- Lead, coach, and support the front desk team in meeting sales and service goals.
- Drive accountability for membership conversion, booking efficiency, and guest experience.
- Maintain a high standard of execution across client interactions.
- Assist the General Manager with daily operational execution.
- Train, onboard, and develop new and existing front desk team members.
- Support reporting, cash handling, and front desk systems.
- Step in as a key leader to maintain consistency and momentum in daily operations.
Benefits
- Medical, vision, dental, and life insurance.
- 401(k) with 5% company match.
- Paid time off.
- Service and product discounts.
- Training and development.
- Opportunity for advancement and growth within a multi-unit organization.
- Strong support system and people-first culture.
- Uncapped commissions and performance-based bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
