Assistant Spa Director

Massage Heights•Sugar Land, TX

11d

About The Position

Massage Heights is seeking an Assistant Retreat Director to help supervise spa operations and support exceptional guest service and team member culture and satisfaction. Reporting directly to the Retreat Director, this role assists with revenue and profitability, inventory management, and daily execution of brand systems and processes. The ideal candidate excels in sales and is responsible, ambitious, and diligent. The position includes varied hours, including weekends, evenings, and holidays, with 6–8 hour shifts. Day and evening shifts are available. Compensation is $16.00–$21.00 per hour, with commission and bonus opportunities. Massage Heights is a national franchise chain of massage and skincare Retreats in the U.S. and Canada. Its locally owned and operated locations offer therapeutic services in serene environments and aim to support guests’ wellness goals. The company values loyalty, authenticity, passion, and diligence, and states a commitment to building a diverse and inclusive organization.

Requirements

At least 1 year of sales or retail management experience.
Self-starter mentality with leadership, organization, communication, and interpersonal skills.
Experience training and coaching employees and resolving conflicts.
Working knowledge of computers and standard software.
Basic business math skills.
Ability to work varied hours, including weekends, evenings, and holidays, in 6–8 hour shifts.

Nice To Haves

Hands-on experience with Zenoti or similar spa point-of-sale software.
Understanding of the spa environment and massage and skincare services.
Experience working in a franchise model.

Responsibilities

Assist with recruiting, hiring, training, developing, and retaining employees.
Facilitate front desk associate training as assigned, including coaching and role-playing to support membership sales.
Manage team member schedules to ensure proper execution of daily operations.
Collaborate with the Spa Director to set individual team member and overall Retreat goals.
Create an environment focused on excellent guest service.
Build guest loyalty by consistently following Massage Heights’ operating system.
Assist the Spa Director in supervising Retreat operations, including revenue and profitability, inventory management, and daily execution of brand systems and processes.