Assistant Spa Director
About The Position
The Assistant Spa Director supports the Spa Director in the day-to-day management of the spa and wellness center. The role helps ensure smooth operations, exceptional guest service, and a high-performing team environment. As a leader, mentor, and operational problem-solver, the Assistant Spa Director focuses on guest satisfaction, staff scheduling, inventory management, and financial performance. The position works in a spa, clinic, or wellness center environment, with occasional exposure to oils, lotions, and low lighting. Evening, weekend, and holiday hours may be required depending on client scheduling. The role includes physical activity such as standing for extended periods, bending, lifting, and repetitive hand and arm movements.
Requirements
- 2–4 years of experience in spa, hospitality, or wellness operations.
- Prior supervisory or lead experience.
- Strong interpersonal and leadership skills.
- Excellent organizational and multitasking abilities.
- Knowledge of spa treatments, retail, and wellness services.
- Familiarity with spa booking and POS systems, such as Mindbody, SpaSoft, or Booker.
- Strong problem-solving and guest service skills.
- Ability to stand for extended periods and perform physical work involving bending, lifting, and repetitive hand and arm movements.
- Ability to lift up to 25 pounds.
Nice To Haves
- Associate's or Bachelor's degree in Hospitality, Business, or a related field.
- Management experience.
Responsibilities
- Assist in overseeing spa operations, including the front desk, service areas, locker rooms, and retail spaces.
- Ensure service protocols, hygiene standards, and operational procedures are consistently followed.
- Help maintain spa cleanliness, ambiance, and equipment functionality.
- Coordinate therapist and staff schedules to ensure adequate coverage during peak periods.
- Assist with hiring, onboarding, training, and scheduling spa staff.
- Coach, guide, and provide feedback to support team performance.
- Help lead team meetings and participate in performance reviews.
- Foster a positive and professional team culture focused on service excellence.
- Monitor service delivery and ensure exceptional guest experiences at every touchpoint.
- Respond promptly and professionally to guest concerns, inquiries, and service recovery situations.
- Uphold customer service standards and support a warm, welcoming environment.
- Assist with inventory management, ordering supplies, and tracking product usage.
- Support daily reconciliation, reporting, and tracking of service and retail revenues.
- Help implement promotions, loyalty programs, and marketing initiatives.
- Monitor payroll hours and assist with timecard management and labor control.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
