Assistant Site Supervisor

Securitas•New Albany, OH

About The Position

The Assistant Site Supervisor supervises Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts. The role helps ensure that post orders are followed, rounds are completed, reports are submitted, and appropriate authorities and clients are notified during emergencies. The supervisor trains and supports personnel, helps ensure adequate post coverage, handles reports and payroll or personnel information as assigned, and inspects posts. The role also meets with client representatives to confirm security requirements are being met and to provide quality customer service. As assigned, the position may carry out supervisory duties such as interviewing, orienting, training, assigning and directing work, evaluating performance, addressing complaints, and making hiring or termination recommendations. It may also perform Security Officer duties in accordance with post orders and company policy. The position requires a high school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions. A minimum of two years of retail experience is preferred. A driver certification is listed. The role requires knowledge of security operations and supervisory practices, strong customer service and interpersonal skills, and the ability to communicate, organize work, maintain schedules, and respond professionally to unusual or stressful situations. Work includes frequent sitting, standing, and walking, sometimes for long periods and over stairs, inclines, or uneven terrain. The role may involve occasional reaching, stooping, kneeling, crouching, or crawling; frequent lifting or moving of up to 10 pounds and occasional lifting or moving of up to 25 pounds; and regular vehicle use. Overtime may be required without advance notice. Depending on assignment, the employee may work in inclement weather or use protective gear, and may encounter stressful situations, physical activity, or sensitive and confidential information. The employee must meet company standards for background and reference checks, controlled substance testing, and a behavioral selection survey, as well as any applicable licensing requirements.

Requirements

High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
Driver certification.
Ability to meet and maintain applicable state, county, and municipal Security Officer licensing requirements, if required.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong customer service and results orientation, courteous telephone manner, and strong interpersonal skills for interacting with clients across social levels and cultures.
Ability to handle multiple tasks concurrently and operate a keyboard, basic computer equipment, and controls.
Clear vision, hearing, speech, and writing to communicate, observe and report incidents, and direct others.
Ability to meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to applicable licensing requirements.
Ability to meet the physical and mental demands of the essential functions, with or without reasonable accommodation.
Ability to work overtime without advance notice when required.
Minimum two years of related experience.

Nice To Haves

Minimum two years of experience in retail.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client-site posts.
Ensure post orders are followed, scheduled rounds are completed, and required reports are filed.
Notify appropriate authorities and client representatives during emergencies.
Coach and discipline personnel as appropriate, seek management guidance when needed, and document coaching and disciplinary actions.
Train Security Officers and other personnel, and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Coordinate with company management or designated representatives to ensure adequate coverage of posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are being met and provide customer service.
As assigned, interview, orient, train, plan and direct work, appraise performance, reward or discipline employees, address complaints, resolve problems, and make hiring or termination recommendations.
When required, perform Security Officer duties in accordance with post orders and company policy.