Assistant Site Supervisor

Securitas Security Services•New Albany, OH

About The Position

The Assistant Site Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts. The role ensures post orders are followed, rounds are completed, reports are filed, and appropriate authorities and clients are notified during emergencies. The supervisor trains and coaches employees, supports staffing and payroll administration, prepares reports, inspects posts, and meets with client representatives to help ensure security requirements and customer-service standards are met. The position may also perform Security Officer duties in accordance with post orders and company policy. The job requires a high school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions. A driver certification is listed, and a minimum of two years of retail experience is preferred. The role requires security-operations and supervisory knowledge, effective communication and organizational skills, customer-service orientation, and the ability to adapt to different sites and procedures. Working conditions may involve stressful or urgent situations, overtime without advance notice, prolonged periods of sitting, standing, and walking, occasional climbing and crawling, lifting up to 25 pounds, and regular use of a vehicle. Depending on assignment, the employee may encounter inclement weather, use protective equipment, and handle sensitive information. The position requires passing company background and reference checks, controlled-substance testing, and a behavioral selection survey, as well as applicable licensing requirements.

Requirements

Driver certification.
Two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions.
High school diploma or GED, or equivalent education and experience as determined by the company.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures, and ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and use a courteous telephone manner.
Ability to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports, with good organizational skills.
Strong customer-service and results orientation, and interpersonal skills for interacting effectively with clients across social levels and diverse cultures.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and operating controls.
Clear vision, hearing, speech, and writing ability to communicate, observe and report incidents, and direct others.
Must meet company standards for background and reference checks, controlled-substance testing, and behavioral selection survey, as well as any mandatory licensing requirements.
Ability to perform the physical and mental demands of the job, with or without reasonable accommodation.

Nice To Haves

Minimum of two years of experience in retail.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client-site posts, ensuring compliance with post orders, completion of rounds, and filing of required reports.
Notify appropriate authorities and clients during emergency situations.
Coach and discipline personnel as appropriate, consult company management when needed, and document coaching and disciplinary actions.
Train personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Help ensure adequate coverage of all posts and positions in coordination with company management or designated representatives.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are being met and provide quality customer service.
Carry out assigned supervisory duties, which may include interviewing, orienting, and training employees; directing work; appraising performance; rewarding and disciplining employees; resolving complaints and problems; and making hiring or termination recommendations.
Perform Security Officer duties as required, in accordance with post orders and company policy.