Assistant Site Manager

Whistle Express Car Wash•Marrero, LA

14d

About The Position

The Assistant Site Manager works alongside the Site Manager to keep site operations running smoothly, develop team members, deliver a strong guest experience, solve problems, and uphold operating standards. The role is described as a proving ground for future Site Managers, with opportunities to build leadership skills by taking ownership of people and operational outcomes. The position supports team onboarding, guidance, scheduling, training, and a positive team culture. It also involves welcoming customers, explaining services and promotions, resolving concerns, and promoting memberships and other services. Operational duties include checking equipment, supporting safety practices, assisting with cleaning and maintenance, monitoring supplies, and identifying improvements. The Assistant Site Manager also supports sales initiatives, tracks sales activity, and makes timely decisions to address customer and operational challenges.

Requirements

Prior management or supervisory experience is preferred.
Demonstrated ability to lead people and hold a team to a standard.
Ability to take ownership of outcomes and drive results.
Strong problem-solving skills, including diagnosing issues, making decisions confidently, and following through.
Ability to develop and support the growth of others.
Comfort working in a fast-paced, physically active, outdoor environment.

Nice To Haves

Prior management or supervisory experience.

Responsibilities

Assist with onboarding team members and explain company values, site procedures, and role expectations.
Guide and support team members, identify training needs, and coordinate development opportunities.
Support scheduling and shift management to maintain adequate staffing and a fair workload.
Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
Greet customers and help ensure they feel welcomed and valued.
Answer questions about services, membership options, and promotions.
Resolve customer concerns promptly and escalate issues to the Site Leader when necessary.
Promote unlimited wash memberships and other services to support customer engagement, retention, and sales goals.
Monitor the site for opportunities to improve the customer experience and provide suggestions to the Site Leader.
Check equipment daily and report issues to the Site Leader.
Follow safety protocols and help team members maintain safe work practices.
Assist with routine cleaning and maintenance to uphold quality standards.
Monitor supplies and communicate restocking needs to the Site Leader.
Identify operational challenges and suggest improvements to keep daily operations running smoothly.
Assist in upselling additional services or products and support site sales goals.
Support site promotions and marketing initiatives.
Track sales activity and provide feedback to the Site Leader on revenue opportunities.
Make quick, informed decisions to keep operations on track and minimize disruptions.
Collaborate with team members to address challenges and improve site performance.