Assistant Site Manager
About The Position
The Assistant Site Manager supports the Site Leader in overseeing site operations and delivering operational excellence, team development, and outstanding customer experiences. The role combines hands-on leadership with training, coaching, and team support, while helping drive sales, maintain equipment and safety standards, and uphold Whistle Express’s “Sparkle Assurance” quality. The Assistant Site Manager helps onboard and develop team members, supports scheduling and shift management, and promotes a positive team culture. They welcome customers, explain services and promotions, resolve concerns, and promote memberships and other offerings. The role also involves checking equipment, supporting safety practices, assisting with cleaning and maintenance, monitoring supplies, and identifying operational improvements. The ideal candidate develops people, takes ownership of outcomes, solves problems quickly, makes confident decisions, and follows through. The work takes place in a fast-paced, physically active, outdoor environment. Prior management or supervisory experience is preferred; a track record of ownership is valued more than a specific title.
Requirements
- Prior management or supervisory experience is preferred.
- Demonstrated ability to lead people and hold a team to standards.
- Ability to take ownership of outcomes and drive results.
- Strong problem-solving, decision-making, and follow-through skills.
- Ability to develop and support team members.
- Comfort working in a fast-paced, physically active, outdoor environment.
Nice To Haves
- Prior management or supervisory experience.
- A track record of ownership; a specific leadership title is not required.
Responsibilities
- Assist in onboarding team members and ensuring they understand company values, site procedures, and role expectations.
- Guide and support team members and help identify training needs and coordinate development opportunities.
- Support scheduling and shift management to maintain adequate staffing and a fair workload.
- Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
- Welcome customers and answer questions about services, memberships, and promotions.
- Address customer concerns promptly and escalate them to the Site Leader when necessary.
- Promote unlimited wash memberships and other services, and assist with upselling to help achieve sales goals.
- Monitor customer experience and provide improvement suggestions to the Site Leader.
- Check equipment daily and report issues to the Site Leader.
- Support site safety by following protocols and helping team members maintain safe work practices.
- Assist with routine cleaning and maintenance to uphold quality standards.
- Monitor supply inventory and communicate restocking needs to the Site Leader.
- Support site promotions and marketing initiatives, track sales activity, and provide feedback on revenue opportunities.
- Identify operational challenges, suggest practical solutions, and make decisions to keep daily operations running smoothly.
- Collaborate with team members to address challenges and improve site performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
